Senior Product Designer, Patient Experience

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. That’s exactly what Ro’s product design team is focused on building: goal-oriented healthcare. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.
We are looking for a Senior Product Designer to join a team working on patient-facing surfaces, responsible for pioneering the way people access medication and understand their progression towards their health goals. You’ll work side-by-side with other designers as well as product management, engineering, and clinical teams to design experiences of significant scope, complexity, and creative vision.
As we head into the end of the year, we’re focused on designing for scale—elevating both our systems and experiences. We're looking for designers who can thrive in a dynamic environment, get equally excited by small improvements and large strategic swings, and learn quickly in a complex, evolving ecosystem. Ideal candidates are flexible in the face of shifting priorities, understand and navigate technical complexities in close partnership with product and engineering, and deeply value both the craft and magic of interaction design.
We are a passionate group of designers who are empowered to make impactful decisions, owning all aspects of the design process across multiple surfaces. You’ll grow as our mission advances and our experiences become more sophisticated. This is an exciting opportunity to join a late-stage organization in a category ripe with limitless possibilities, a leadership team that fights for the patient, and a team that is excited to welcome a new design partner. Our organizational structure empowers designers to think holistically, not just in narrow, feature-specific lanes. Here, your voice will not only be heard—it will be expected. You won’t just be included; you’ll be fundamental.

Design matters at Ro because healthcare requires trust and people trust well-crafted experiences. Here’s how you’ll contribute:

• Own every aspect of the product design process from facilitating user research, creating UX concepts and visual design explorations that solve jobs to be done, designing user stories, all the way through to product release 
• Develop a deep understanding of our users and their needs through qualitative and quantitative studies 
• Partner with your Design Manager, Product, Engineering, and Clinical to distill complex scopes into manageable deliverables, experiments, and releases
• Make informed decisions that balance business goals, patient insights, and product requirements into world-class experiences that are as enjoyable to use as they are impactful
• Incorporate data and feedback from our users and stakeholders across the organization to iterate on designs 
• Leverage, improve, and elevate our visual language and design system 
• Maintain our high-standard for UX and visual design excellence
• Advocate on behalf of our patients, visually and verbally to help galvanize the organization through patient-centric thinking

It takes a special designer to truly want to change healthcare. Here’s what we’re looking for:

• 5+ ye