Senior Network Technician (Hybrid)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

 

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

 

 

About the Role:

Under the general direction of the Technical Operations Lead, the Senior Network Technician will provide network hardware consulting, physical on-site support, and customer's IT infrastructure hardware in production and lab environments for clients in a wide range of client environments. In addition, Senior Network Technicians offer guidance and train lower-level technicians to ensure best practices are met.  Heavy travel is involved.  

*Contract Position*

What You’ll Do:

• Perform independent analysis and provide tailored recommendations to customers regarding their unique IT hardware in production and lab environments.
• Independently research /resolve unforeseen technical problems, with only general oversight or supervision.
• Recommend network layout in conjunction with building structural components to safely and securely accommodate wall-mounted infrastructure.
• Provide infrastructure, cabling, and device installation/decommissioning for all types of enterprise-level equipment and infrastructure in various environments, ensuring that there is no negative impact on production networks.
• Identify and configure OOB management interfaces on various devices for remote access (computing, storage, and networking).
• Perform firmware and/or troubleshoot BIOS updates on server, storage, and networking hardware platforms.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers designed to meet customers' unique needs.
• Develop documentation to maintain accurate records of customer computers, servers, and network systems.
• Conduct client-facing meetings (in person/virtual) professionally.
• Assist in performing root cause analysis
• Determine when/if escalation to management is necessary
• Provide guidance to lower-level technicians to ensure best practices are met
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen-sharing
• May perform other duties as assigned by supervisor

 

Qualifications & Interests:

• A minimum of 6 years experience with server, storage, and networking hardware in various enterprise-level environments.
• Prior MSP experience desired
• Ability to travel domestically up to 85% - 90% of the time
• CompTIA A+ certification required
• CompTIA Network+ and Cisco CCNA certifications preferred
• Fundamental understanding of all Office365 product