Sr. Customer Success and Enablement Manager, Cloud, NA

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression.

Location:   US East Coast: This role is flexible in location, but we would like you to be able to commute to our NYC office a minimum of once a month. 

Cutover’s Collaborative Automation SaaS platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover’s automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks.

As the Sr. Customer Success and Enablement Manager, Cloud,, NAMER, you will have the opportunity to work directly with AWS teams (ProServe, SAs, CSMs, AMs and more) and AWS’ end customers on their Cloud Migrations and their Cloud Disaster Recovery. Your role will involve strategic partnership, adopting a "train the trainer" approach to empower AWS teams and their customers. You'll lead the charge in onboarding, training, and supporting their utilization of the Cutover platform, while cultivating champions among select groups of AWS users.

Our main goal is to get to hundreds of live engagements with AWS’ customers, predominantly via AWS ProServe, focusing on their Cloud Migration/modernization journey and using Cutover for that purpose. We aim to get a high ratio of success stories- customers who have migrated faster, with higher quality, efficiency and controls to AWS Cloud and have used Cutover to achieve that. During/After their migration- we seek that most of these customers will adopt the Cutover DR solution both for On Premise and Cloud based applications / migrated applications. 

To achieve these goals the Sr. Customer Success and Enablement Manager, Cloud, will: 

1. Enable AWS teams and their customers; facilitate adoption of Cutover by providing training and support, including setting up mechanisms for learning, nomination of accounts, and ongoing assistance.
2. “Automation of enablement”, which includes developing a self-serve enablement portal that all future AWS teams/partners/customers could use (this will be done with help from other teams at Cutover). 
3. Make decisions on which collateral is necessary to set AWS and their end customers up for success, where to store this collateral, owning & writing all the enablement collateral (with assistance from other functions), track its usage, and manage investments in support, while identifying and empowering sales and delivery champions to measure Cutover's impact within AWS customers.
4. Identify champions both from the sales and delivery side (ProServe and wider) and enable them to gather data that measures the successful impact of Cutover within AWS customers. Document this and share it!
5. Create and lead training opportunities to guide AWS teams, end customers and GSIs through onboarding for customer projects. Own strategy and execution of the onboarding for these teams. 
6. Collaborate with Marketing teams to design and execute campaigns and events aimed at raising awareness of AWS Collaboration, onboard new users, and showcase documented success stories with referred customers.
7. Identify opportunities to introduce our direct sales team to help customers with their Disaster Recovery strategy. 

This is a pivotal role within the Cutover AWS team, blending strategic vision with hands-on execution and direct  relationship management.

Required Skills

• An entrepreneurial spirit with a high tolerance for ambiguity and complexity. 
• Ability to be efficient with limited resources, and identify internal process gaps that you can help evolve and fix as Cutover scales.
• Analytical capabilities - understanding problems and finding pragmatic solutions to them quickly 
• Understanding costs / delivery models, specifically of Cloud Migration projects
• Being able to innovate and automate 
• Being detail oriented to track adoption 
• Effective communication and strong presentation skills
• Relationship management
• Proactive self starter

Required experience 

• 3+ years of AWS experience, either at an AWS consulting partner or at AWS in a customer facing role (CSM or ProServe)
• You're used to navigating large (often highly matrixed) enterprise organizations and building strong, trusting relationships across your customers / partners, from end-users to Senior Executives and everyone in between.
• You have designed large scale programs/mechanisms and complex processes that