Director of Multifamily Customer Engagement (Hybrid)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

In this compelling leadership position on our Multifamily Customer Engagement Team, you will lead efforts to oversee customer network development and customer support activities, as well as support customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE
The Director of Multifamily Customer Engagement role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Drive the development of relationships across business units and/or customer accounts and strive to provide competitive financing solutions for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Create and drive implementation of processes to promote and sell Fannie Mae's products and services to ensure borrowers across the country have access to affordable financing opportunities.
• Provide strategic direction for operational activities relating to our regulatory requirements and company goals relating to the multifamily business.
• Provide strategic insight, subject matter expertise, best practices, and recommendations for teams across the organization as it relates to the Fannie Mae Multifamily business. 

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 8 years related experience in the banking or financial services industry.
• Prior experience managing and developing a team. Skilled in leading teams, giving feedback, facilitating meetings, and coaching and mentoring.
• Strong relationship management skills including managing and engaging stakeholders, customers, and vendors, building relationship networks, etc.
• Strong persuasion skills and comfortable handling complex and sometimes difficult situations.
• Ability to effectively influence, communicate, negotiate, and collaborate with key stakeholders.
• Skilled in collaboratively addressing sophisticated problems and analyzing information from multiple resources to make business decisions.
• Excellent verbal and written communication skills.

Desired Experiences

• Bachelor’s degree or equivalent; Master’s degree preferred.
• Multifamily lending experience is preferred.
• Prior Seniors Housing or Health Care lending experience will also be considered.

Additional Information

REF12833G

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is primarily a hybrid company. We embrace flexibility for our employees while providing office space for in-person work and collaboration. This role is classified as Hybrid. If you speak with a Recruiter, they will provide you with more information about the definition of this classification.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.