Customer Care Executive (m/f/x) / Bilingual - German and English

1 Customer Care Executive (m/f/x) / Bilingual - German and English<br> Thaur, Tirol&nbsp;&nbsp;full-time (40h/week)<br><br>Your Mission<br>As a Customer Care Executive, you will be the first point of contact for our customers, providing exceptional service in both German and English. You will be responsible for addressing customer inquiries, resolving issues and ensuring a high level of customer satisfaction. Your role will involve written communication, and you will play a crucial role in maintaining positive relationships with our diverse customer base. You will also work closely with our supplier partners, particularly in the areas of carrier services and returns management. This is an exciting opportunity to become part of our dynamic, customer-focused Innsbruck team where your contributions will directly impact the customer experience.<br><br>What You'll Be Doing<br>*&nbsp;&nbsp;Customer Support: Provide high-quality support to customers via email in both English and German.<br>*&nbsp;&nbsp;Issue Resolution: Handle customer complaints, questions, and feedback, ensuring timely and accurate resolutions.<br>*&nbsp;&nbsp;Order Management: Process orders, returns, and exchanges, and ensure proper documentation and communication.<br>*&nbsp;&nbsp;Supplier Collaboration: Work closely with carrier and returns partners to ensure the efficient and timely processing of shipments, returns and resolving any issues that may arise.<br>*&nbsp;&nbsp;Product Information: Provide detailed product information and guidance, ensuring customers make informed purchasing decisions.<br>*&nbsp;&nbsp;Follow-Up: Follow up with customers as needed to ensure satisfaction and resolve any ongoing concerns - including bank claims.<br>*&nbsp;&nbsp;Database Management: Maintain accurate and up-to-date customer records in the system.<br>*&nbsp;&nbsp;Team Collaboration: Work closely with other departments (e.g., IT, Logistics) to ensure a seamless customer experience.<br><br>Who You Are<br>You are a reliable and organized professional with a keen eye for detail. You have<br>*&nbsp;&nbsp;Fluency in German and English (both written and spoken) is a must.<br>*&nbsp;&nbsp;Previous experience in customer service or a similar role (preferably in a bilingual environment).<br>*&nbsp;&nbsp;Excellent communication skills and the ability to articulate information clearly and effectively.<br>*&nbsp;&nbsp;Strong problem-solving abilities and a customer-first mindset.<br>*&nbsp;&nbsp;Ability to handle high-volume customer interactions while maintaining a calm and professional demeanour.<br>*&nbsp;&nbsp; Proficient in using customer support software and tools (e.g., Zendesk)<br>*&nbsp;&nbsp;Attention to detail and a strong organisational ability.<br><br>Desirable Skills:<br>*&nbsp;&nbsp;Knowledge of additional languages is a plus.<br>*&nbsp;&nbsp;Experience with e-commerce platforms (e.g., Shopify).<br>*&nbsp;&nbsp;Ability to work well under pressure and in a fast-paced environment.<br>*&nbsp;&nbsp;A solution-focused approach.<br>*&nbsp;&nbsp;Familiarity with the apparel/ nutrition industry is a bonus.<br>*&nbsp;&nbsp;Multitasking ability: Comfortable managing multiple tasks simultaneously and prioritising<br>*&nbsp;&nbsp;effectively in a busy environment.<br>*&nbsp;&nbsp;Data analysis skills: Ability to interpret customer feedback or data to inform decision-making and improve customer care processes.<br>*&nbsp;&nbsp;Adaptability: Capable of adjusting to new systems, processes, and customer needs with ease, maintaining a positive attitude.<br><br>What We Offer<br>We believe in creating a supportive and dynamic workplace where you can thrive both personally and professionally. Here's what you can expect when you join our team:<br>*&nbsp;&nbsp;Make an Impact: Take ownership and play a key role in the success of our brand.<br>*&nbsp;&nbsp;Grow With Us: Enjoy opportunities for personal and professional development in a fast-growing company.<br>*&nbsp;&nbsp;Modern Workplace: Work in one of Tyrol's most modern offices.<br>*&nbsp;&nbsp;Team Spirit: Become part of a dynamic and international team.<br>*&nbsp;&nbsp;Awesome Benefits: Take advantage of flexible working hours, an in-house gym, team events, lunch options, JobRad (company bike program), and employee discounts on Women's Best and Oner Active products.<br><br>Ready to make your mark?<br>If you're ready to become a part of our success story, we can't...