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Manager, Risk Communications Consultant

Capital One
United Statesfull_timeVerifiedPosted 24 Feb 2025
💰 $144,600/yr($115,200/yr$144,600/yr)

About the role

Manager, Risk Communications Consultant

Develops and executes internal communication strategies/plans across communication channels, audiences, and client groups. Provides leadership communication consulting and change/communication consulting for large programs. Writes and edits communications, message points, and other publications. Partners with HR and Chiefs of Staff to effectively support clients. Responsible for all company external speaking engagements including conferences and events. Evaluates and documents opportunities, makes a recommendation, and provides talking points and reviews presentations. Provides communications counsel on corporate-wide initiatives. Leverages communications to help associates draw line of sight to department and company strategy. Manages seasoned communications professionals who provide counsel on communicating business strategy, elevating leadership profiles, managing issues and implementing corporate initiatives. Implements change management communications around new software implementation. Serves as point of contact for intranet/portal-related projects and requests. Works with clients to assess needs and directly with technical resource to deliver on requests.
Responsibilities:
• Develop and deliver results-driven communication strategies and plans that help drive change communications efforts in support of the overall business
• Provide communications coaching to senior leaders - program communication leadership consulting, planning, and execution
• Create and implement ad hoc activities for departments such as recognition programs, surveys and results, volunteer relationships, promoting new products internally, etc.
• Develop, implement, and continually assess quantitative and qualitative metrics to monitor the effectiveness and business impact of internal communications
• Identify, build and maintain effective relationships with senior leaders, communicators for other businesses, HR partners, Corporate Affairs, and other key stakeholders
• Manage up to 3 people Level: Manager
Develops and executes internal communication strategies/plans across communication channels, audiences, and client groups. Provides leadership communication consulting and change/communication consulting for large programs. Writes and edits communications, message points, and other publications. Partners with HR and Chiefs of Staff to effectively support clients. Responsible for all company external speaking engagements including conferences and events. Evaluates and documents opportunities, makes a recommendation, and provides talking points and reviews presentations. Provides communications counsel on corporate-wide initiatives. Leverages communications to help associates draw line of sight to department and company strategy. Manages seasoned communications professionals who provide counsel on communicating business strategy, elevating leadership profiles, managing issues and implementing corporate initiatives. Implements change management communications around new software implementation. Serves as point of contact for intranet/portal-related projects and requests. Works with clients to assess needs and directly with technical resource to deliver on requests.
Responsibilities:
• Develop and deliver results-driven communication strategies and plans that help drive change communications efforts in support of the overall business
• Provide communications coaching to senior leaders - program communication leadership consulting, planning, and execution
• Create and implement ad hoc activities for departments such as recognition programs, surveys and results, volunteer relationships, promoting new products internally, etc.
• Develop, implement, and continually assess quantitative and qualitative metrics to monitor the effectiveness and business impact of internal communications
• Identify, build and maintain effective relationships with senior leaders, communicators for other businesses, HR partners, Corporate Affairs, and other key stakeholders
• Manage up to 3 people
Basic Qualifications:
• Bachelors Degree
• 5 years of experience in Developing and implementing integrated communication strategies to drive organizational change and achieve measurable results based on business objectives.
• 5 years of experience in Partnering with and coaching senior executives on effective communications that support organization objectives
• 5 years of experience in Oral and written communications
• 5 years of experience in Managing multiple projects
• 5 years of experience in Managing communication channels to increase employee engagement in organizational goals, manage organizational change, and create feedback loops between leaders and subordinates
Preferred Qualifications:
• Bachelors Degree in English, Journalism, Mass Communications, Marketing or Public Relations

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Company

Capital One

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