Supply Chain - Senior Analyst (Final Mile)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Supply Chain, Senior Analyst is responsible for supporting the operations and management of mailing/parcel vendor services that support the Print Procurement business units for final mile transportation.  This includes but is not limited to the mailing/parcel service from the originating facilities to the customers while being responsible for any issues or concerns regarding quality of service and vendor compliance.  

Responsible for assisting the CVS Procurement Team with contract development and expense inputs, including mailing rates and billing. Serve as departmental liaison between various business partners within the organization, mail software and equipment providers, and the United States Postal Service regarding service needs. Responsibilities also include a role with vendor invoicing and customer service. 

This role is remote with the expectation of working East Coast hours.

Key responsibilities include: 

• Track total spend by type/mode of delivery for the Print Procurement business unit. 

• Assist CVS Procurement with identifying potential RFPs and negotiating new rates for cost saving opportunities. 

• Manages communication between print operations, and business partners with regard to pick up/delivery, cancellation, and schedule changes to ensure clarity and timeliness of reporting. 

• Serve as a liaison between print vendors and internal teams. 

• Resolve all discrepancies with regard to billing and the vendor invoice payment process. 

• Ensure couriers comply with all federal, state, and local regulations for final mile delivery. Implement procedures to ensure regulations are met. 

• Assist in the management of mailing audit administration and reporting. 

• Partner with internal print managers and marketing teams to meet service expectations. 

• Create, maintain and distribute final mile metric reports/scorecards. 

• Define and analyze performance metrics on a weekly/monthly basis. Collaborate with various business partners on adding efficiencies to delivery process that will drive down total courier spend and improve service. 

• Provide back-up coverage for teammates in support of the overall Retail final mile team. 

Required Qualifications

• 1+ years’ experience in Mail Operations or Supply Chain 
• 2+ years Microsoft Excel experience 
• Demonstrate proficiency in managing several tasks concurrently and executing them efficiently 

Preferred Qualifications

• Familiarity with the USPS Business Customer Gateway 
• Skilled in using MS Office programs 
• Experience using ThoughtSpot  
• Demonstrated ability to perform root cause analysis and independently solve business problems 
• Ability to effectively communicate with all levels of management, written and verbal 
• Strong time management and organizational skills to effectively prioritize and manage multiple initiatives in order to maximize the business impact  
• Proven ability to work with a high degree of accuracy, confidentiality and attention to detail 
• Proven track record for constructing and presenting data to support recommendations and project objectives 
• Proven ability to lead, influence, and drive decision-making and consensus across all levels within the organization 
• Proven ability to comprehend, interpret, and apply sound business judgment 
• Ability to develop and implement sustainable processes 

Education

Bachelor’s Degree or equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety