Manager, Tu Mercado

Position Title & Department:

 Manager, Tu Mercado; Dining Services Posting #

5643

Department Description:

Join the University of San Diego culinary team! Be an integral part of our award-winning, nationally recognized culinary program. We are proud to provide 2.5 million meals each year for our campus community of over 8,000 students, in addition to faculty, staff and visitors. Our diverse portfolio of dining locations and services includes; a full service restaurant and pub, retail outlets (four cafes and a coffeehouse), a market and deli, a food court featuring an array of global cuisine, outstanding catering services, athletic concessions at multiple locations, and food service for the child development center.

USD Dining is a not-for-profit department within Auxiliary Services that proudly serves the campus community and annually allocates earnings back to the University of San Diego and students. USD Dining is consistently ranked among the best university dining programs in the nation. Tu Mercado is a convenient one-stop-shop that offers a market, groceries, deli, and espresso bar - all the essentials for home and campus living. The Spirit Shop features USD clothing, gifts, cards, Torero merchandise, and more.

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Manager is responsible for the coordination and execution of the functional operation of a Dining Services Unit that is open 7 days a week. Responsible for envisioning, executing, and sustaining a dining department with high quality experiential and programmatic standards—including robust grab-and-go, grocery, and take-home meal offerings—for the campus and its guests. The manager will ensure the financial health of the operation by monitoring inventory, financial data and staffing levels. They are responsible for the training, coordination, and evaluations of all staff in the unit. This position is responsible for providing excellent quality products in a safe and aesthetically pleasing dining environment. Assures quality customer service and guest satisfaction and assists in the development of departmental goals. In partnership with the Unit’s staff, supports daily operations including employee scheduling, data-driven inventory management and menu forecasting via menu management software, menu execution, promotional marketing opportunities, staff safety, and equipment and facility maintenance. Other duties as assigned.

Duties and Responsibilities:

Customer Relations 

• Service Standards & Experience: Ensures prompt, friendly, and exceptional customer service; fosters a high level of customer awareness among staff, and develops innovative, experiential programming to elevate the guest experience.
• Store Appearance & Availability: Maximizes customer satisfaction by ensuring the retail market is consistently clean, organized, fully stocked, and visually appealing throughout all operating hours.
• Feedback Management: Resolves customer complaints promptly and proactively responds to guest input from store interactions, comment cards, and supervisor logs.
• Dietary Support: Meets directly with customers regarding dietary restrictions to ensure their specific allergen and nutritional needs are seamlessly accommodated.
• Community Relations: Develops and maintains positive, collaborative relationships with other dining services units