SYSTEM INTELLIGENCE MANAGER - 55010279
State of FloridaAbout the role
Requisition No: 859245
Agency: Department of Transportation
Working Title: SYSTEM INTELLIGENCE MANAGER - 55010279
Pay Plan: SES
Position Number: 55010279
Salary: $76,369.64 - $98,831.30
Posting Closing Date: 08/29/2025
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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
857 / TOLLS DATA CENTER
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
CONTACT PERSON: Kathleen Kiefer
CONTACT PHONE NUMBER: 561-488-5426
CONTACT EMAIL ADDRESS: Kathleen.Kiefer@dot.state.fl.us
HIRING SALARY RANGE: $3,461.54 biweekly/ $90,000.04 annually
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision
As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:
SYSTEM INTELLIGENCE MANAGER – TURNPIKE ENTERPRISE/OFFICE OF TOLL OPERATIONS/TOLLS DATA CENTER
This position will manage a team responsible for IT Service Management processes, Tolls monitoring, and the Service Management platform.
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work:
FLORIDA’S TURNPIKE ENTERPRISE
OFFICE OF TOLL OPERATIONS
7941 GLADES ROAD
BOCA RATON, FLORIDA 33434
Annual Salary Range:
$76,369.64 - $98,831.30
Your Specific Responsibilities:
Oversee operations teams directly, and responsible for the Department Service Level Management framework. Ensures the customers for each of the systems under the responsibility of Tolls operations, current and future Service requirements are identified, understood, and documented in Service Level Agreements (SLA’s). Reviews and agrees in coordination with stakeholders on the expected levels of Service to be delivered (either internal or external); formally documenting these levels of Service in SLA’s. Monitors Service levels with attention to trends and compliance with requirements and SLA’s. Supervises direct report.
Ensures Service Performance Reviews (SPR’s) are scheduled, regularly performed, and any required actions documented and performed. Ensures improvement initiatives identified in SPR’s are acted on and progress reports provided. Implements Service Level Improvement (SIP) plans where necessary Develops Service Level Reports, Dashboards, and communications, based on actual performance compared to SLA goals.
Ensures Service reports are produced. Performs gap analysis to highlight adherence of SLA targets, investigating deviations, rea
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