Director, Global Operations, Scheduling and Cell Logistics

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Director, Global Operations, Scheduling and Cell Logistics 

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. 

The Position:  

The Director, Global Operations, Scheduling and Cell Logistics will be accountable for all scheduling operations for Bristol Myers Squibb. Global Operations include all functions in Scheduling and Cell Logistics outside of commercial site account management. The position is accountable for developing the strategy and driving consistent execution of scheduling operations, clinical scheduling, master data, and cell therapy order management across the APAC, EMEA, and the Americas. 

• The position is office-based in Boudry, Switzerland, Summit, New Jersey, or Seattle, Washington, with in-office attendance is required a minimum of 50% of the time. 

• Evening, weekend, and holiday support are required on occasion. 

• International and domestic travel is required; travel will not exceed 20%.  

Education and Experience: 

• Master’s degree or equivalent work experience 

• 10 years of work experience, preferably in call center operations, logistics, or supply chain. 

• 5 years of experience in pharma/biotech working in a global setting 

• 7+ years managing teams, with experience building teams and coaching and managing people managers; experience managing global teams. 

Responsibilities: 

• Lead a global team of 30+ Specialists through Associate Directors in clinical and commercial scheduling operations, clinical scheduling, master data management, and order management. 

• Foster team health and engagement, champion cross-regional collaboration, motivate people, and resolve problems that prevent teams from succeeding.  

• Set the direction for the Global Operations aligned with Global Patient Operations and Scheduling and Cell Logistics strategy and objectives; hold direct reports and teams accountable for delivering outcomes aligned with strategy and objectives. 

• Develop the strategy and lead the execution of evolution and expansion of global clinical scheduling operations as Cell Therapy global clinical trials expand to new countries and disease states. 

• Select, prioritize, develop and deliver global operational initiatives to enhance SCLT operational performance and long-term scalability.  

• Communicate strategic priorities to leaders for synchronized approach to operational excellence. 

• Lead internal and external communications and SCLT handling of responses to major events impacting multiple treatments and/or regions.  

• Collaborate closely with Scheduling and Cell Logistics leadership team to work with a global mindset; build exceptional cross-regional relationships and process understanding, collaborate on improving global processes, and minimize regional nuances where feasible in order to be a global team with cross-regional and follow-the sun support.  

• Lead and drive global, cross-functional, cross-department projects aligned with Global Patient Operations and Scheduling and Cell Logistics strategy as assigned. 

• Sponsor and act as steering committee member for internal working groups and projects. 

• Maintain global KPIs and operational metrics, including routine review and actioning.  

• Collaborate closely with BMS Manufacturing, External Manufacturing, Supply Chain, Logistics & Trade Operations, Operations Portfolio Leads, Clinical Operat