Visitor Center Sales Associate (PART-TIME)

Are you known for exceeding expectations? Do you embrace the Spirit of Hawai‘i? Then please keep reading because we’re looking for people like you at Hawaiian Host Group.
Who are we? Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, KOHO, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to artisan chocolates, and macadamia milk-based ice cream. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm.   
We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. And more importantly, know that your work contributes to our purpose; to make the Islands’ future flourish. We do this through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.
That’s enough about us for now, we’d love to learn more about you. Read the job description below and let us know if you’re interested. We can’t wait to meet you!
POSITION SUMMARY: Under the supervision of the Visitor Center Associate Manager, the Sales Associate delivers exceptional customer service to visitors, encompassing sales assistance and product knowledge. The Sales Associate maintains the Mauna Loa Macadamia Visitor Center (MLMVC) by ensuring sufficient stock levels and overall upkeep. Accuracy in cash and credit transactions, inventory management, and record-keeping are also responsibilities of the Sales Associate. Additionally, they perform opening and closing duties at the Visitor Center as required.

ESSENTIAL FUNCTIONS:

•  Delivers a personalized service experience to visitors.
•  Welcomes guests, offers samples, provides information, and guides visitors to various attractions such as the processing plant, nature walk, snack bar, and video area.
• Sells food and non-food items, including macadamia nut and other products, to both visitors and staff.
• Operates point-of-sale (POS) systems and ensures accurate transaction handling, including credit card processing and cash management if applicable.
• Conducts scripted tours of the garden and factory windows, weather permitting.
• Demonstrates a friendly and approachable demeanor with a focus on exceptional customer service.
• Ensures MLMVC displays are well-stocked and aesthetically presented.
• Maintains a daily log of product samples and promotional items distributed.
• Assesses inventory requirements and generates requisitions for MLMVC merchandise and supplies.
• Conducts inventory checks in the Visitor Center, back office, and storage areas.
• Keeps all areas of the MLMVC clean, organized, and hazard-free.
• Receives deliveries from vendors and reports any discrepancies to management.
• Alerts management to product or supply shortages promptly.
• Notifies management of equipment malfunctions or safety issues.
• May need to assist visitors with purchases and shipping arrangements, including online purchases, preparing shipping labels, and/or processing payments.
•  Prepares food items for consumption in compliance with food safety regulations.
• Keeps accurate daily records as necessary.
• Adheres to safety and health protocols, including proper lifting techniques.
• Performs any additional duties as assigned.
• Maintains regular attendance as required.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High School Diploma or equivalent required, with proficiency in reading, writing, and math at a high school level.
• Minimum of one (1) year of retail experience, preferably in a food retail setting.
• Ability to embody our brand and deliver exceptional experiences to guests from diverse backgrounds.
• Strong verbal communication, interpersonal, multitasking, attention-to-detail, and customer service skills are essential.
• Capable of working quickly and accurately in a fast-paced environment.
• Team player who collaborates effectively with colleagues, supervisors, and vendors.
• Willingness and availability to work flexible schedules, including holidays, weekends, and evenings, to accommodate business needs. 

PHYSICAL DEMANDS:

•  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to