Director of IT Operations (DBHIDS)

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs

Benefits - We care about your well being

The mission of the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) is to educate, strengthen, and serve individuals and communities so that all Philadelphians can thrive. It accomplishes this through an emphasis on recovery and resilience-focused behavioral health services, as well as an emphasis on self-determination for individuals with intellectual disabilities. Our goal is to help individuals realize their goals and attain the highest quality of life possible. We work with persons recovering from mental health and/or substance use, individuals with intellectual disabilities, families, and service providers to ensure that high quality services are accessible, effective and appropriate. We are committed to developing a system of care that is data-driven, employs evidence-based practices, promotes cultural competence and eliminates health care disparities.

Job Description

The Director of IT Operations leads the DBHIDS internal IT Service Desk, Infrastructure Operations and Engineering team, AD/M365 administration, IT Operational Security, and related IT support functions. With 800+ hybrid/remote staff in the City of Philadelphia, Windows VM Servers, and mobile devices including Windows and ChromeOS, the Director of IT Operations plays a critical role in managing infrastructure uptime and performance, security hardening, and rapid outage/incident response.  The Director of IT Operations serves as the primary recovery lead in response to disasters or other protracted outages at DBHIDS.

Reporting to the DBHIDS Chief Digital Officer, this role requires proven, hands-on IT operations and engineering experience, as well as the ability to track emerging IT trends and implement Infrastructure upgrades to meet DBHIDS business needs.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The ideal candidate will possess the following knowledge:

•    Working knowledge of IT best practices, policies and applicable regulations
•    In-depth understanding of digital and HIPAA security 
•    A clear understanding of client, server, cloud technologies and network architecture
•    Working knowledge of Windows desktop, server and ChromeOS operating systems and environments
•    Hands-on experience administering Active Directory / Azure AD and Chrome Enterprise environments
•    Familiarity with City of Philadelphia / DBHIDS procurement processes

The ideal candidate will possess the following skills:

•    Project and time management skills
•    Strong problem solving, analytics and research capabilities and ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
•    Ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
•    Ability to lead by example and demonstrate integrity, outstanding interpersonal and leadership skills
•    Excellent verbal and written communications skills, including writing, speaking and active listening
•    Quick learner with the willingness to work alongside team members to get the job done
•    Advanced leadership and conflict management skills
•    Customer service and interpersonal skills 
•    Excellent attention to detail 
•    Great project management skills, including organization, planning, time management and prioritization

The ideal candidate will have the ability to:

•    Plan, direct, and supervise the activities of engineering and support staff engaged in the support of behavioral health and intellectual disability services IT needs
•    Effectively manage an IT support center operation including perform