US Account Director

About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.

Our culture truly sets us apart at Comply365. In addition to our unwavering dedication to our customers and products that we offer, we are, first and foremost, a diverse team of driven, energetic, and passionate individuals who work together to make a direct impact on the future of our company. We have built, and continue to build a world-class, dynamic, and people-first culture. We believe in celebrating one another's achievements, open communication, and transparent leadership. 

About The Position

Reporting to the Senior Director of Account Management in the US, The US Account Director will be instrumental in retaining, developing and growing relationships and business with our strategic customers in the Americas.

The successful candidate will be responsible for growing revenue within an existing portfolio of customer accounts through adding new products and upselling services, as well as driving revenue retention from these customers. The role will come with targets for 1) Growing Annual Recurring Revenue and 2) Revenue Retention.

This is an excellent opportunity to join the growing business of Comply365, an exciting combination of market leaders in operational content management, safety management, training management and data intelligence technologies, serving the global aviation, defense and rail industries, with a stellar customer base of 300+ customers in 40+ countries in 6 continents worldwide.

At Comply365, we work with the world's leading and most innovative airlines. Our customers recognise us for our world-class products, talent and our commitment to partnership. With responsibility for account strategy, relationships and revenue, we are seeking a US Account Director to build effective senior relationships at our customers, represent our customer's business priorities and liaise with all departments of Comply365 to ensure optimum Customer Satisfaction and growth.

This is an exciting role that offers the experience of working with global airlines in the region.

Key Responsibilities

• Own ARR growth and retention targets for Portfolio of Customers.
• Proactively generate opportunities within Accounts through targeted Lead Generation.
• Set and Agree Strategic Priorities and Account Goals for clients.
• Act as a Trusted Advisor and understand the strategy and priorities of clients.
• Personally own and be accountable for a Portfolio of clients in the US.
• Lead Sales Pursuits with Customers, including internal co-ordination and RFP responses.
• Own the Business Development and Financial Performance of these clients.
• Own the Contract Renewal process for these Customers including negotiating contracts.
• Drive new business growth through greater Customer Advocacy and reference-ability.
• Ensure effective monitoring of risk of Client Revenue (ARR) and Customer Satisfaction
• Relationship Mapping: Maintain senior level relationships across all functions of clients.
• Internal stakeholder management within C365 teams to achieve customer goals.
• Domestic and some International Travel to maintain customer and internal relationships.
• Work closely with operational and product teams to help co-ordinate solutions.
• Capture, Review and improve on client interaction through setting KPI's and account reviews.
• Act as a point of escalation for the Custome