Client Relationship Representative

Company Description

About Us

At Nexmos Design, we craft experiences that bring brands to life. Based in San Antonio, TX, our agency blends creative strategy with flawless execution to deliver innovative events that connect with audiences and drive results. Whether it’s a corporate launch, product unveiling, or brand activation, our passion lies in designing moments that matter.

Job Description

Job Description

We are seeking a dedicated and proactive Client Relationship Representative to join our team in San Antonio. In this role, you will serve as a key liaison between our clients and internal teams, ensuring seamless communication, outstanding service, and long-term partnerships. You will play an essential role in maintaining client satisfaction and identifying new opportunities to support their needs.

Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.

• Understand client needs and collaborate with internal teams to deliver tailored solutions.

• Conduct regular check-ins and follow-ups to ensure client satisfaction and gather feedback.

• Prepare and present reports, updates, and proposals to clients.

• Identify upselling or cross-selling opportunities to support client growth.

• Resolve client issues promptly and efficiently.

• Maintain detailed records of client communications and projects.

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field preferred.

• 2+ years of experience in client services, account management, or a related role.

• Strong interpersonal and communication skills, both written and verbal.

• Ability to manage multiple client accounts and prioritize tasks effectively.

• Excellent problem-solving abilities and attention to detail.

• Proficiency in Microsoft Office and CRM tools.

Additional Information

Benefits

• Competitive salary ($55,000 – $65,000 per year)

• Growth and advancement opportunities

• Ongoing training and professional development

• Collaborative and supportive work environment

• Paid time off and holidays

• Health and wellness support