Sr Director, Operations, Tea Around Town, NY

Sr. Director, Operations - Tea Around Town 

TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale.  Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. 

Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency. After a successful launch in New York city, we have recently expanded the offering to Philadelphia, Washington DC and Atlanta, and are looking to expand to many other exciting locations.  

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually.   As we experience this exceptional growth, we are seeking a dynamic and skilled Senior Director of Operations to oversee all operational aspects of Tea Around Town across all current and future locations. If you are ready to build something big, then you are the perfect fit!  

In this role, you will be responsible for the execution of Tea Around Town experience across all national and international locations. This would include managing all aspects of operations and hospitality to meet and exceed our customer expectations. You will also oversee the rapid expansion of this product into multiple other locations. Additionally, you will participate in identifying and developing new revenue growth opportunities in collaborating with other teams. The ideal candidate will be a strategic thinker, and an exceptional leader with a proven track record of optimizing operational efficiency and customer experience. 

Responsibilities:

• Manage and supervise all aspects of the product execution (both front and back of house); ensure flawless product execution and deliver a world class experience consistently across all cities.
• Lead launch related activities in multiple locations to ensure timely and successful launch in all locations.
• Be responsible for hiring, training, scheduling, managing, and performance monitoring of all operations staff. 
• Collaborate with cross functional teams within the organization to seamlessly execute all product changes, promotions, press events, and new product launches; foster productive relationships and promote inter-departmental synergy. 
• Lead operational teams across all locations in their daily execution and partner with intercompany teams to ensure smooth operations.
• Develop procedures and processes to support rapid scalability of the product.
• Gather and analyze customer feedback collected through various forums to determine and implement changes to improve customer experience.
• Actively seek new revenue generating opportunities through redeployment/ better utilization of existing resources.
• Develop, refine and ensure compliance with all SOPs across all locations.
• Develop