Director - Product Delivery and Solution Management - GMNS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Team Description

The newly created First line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.

This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization.

Responsibilities:

This position partners closely with GCS, Risk, Compliance, Legal, Operations, Technology, Data, and Enterprise Platform teams on strategic initiatives focused on delivering and scaling FCRM capabilities, strengthening regulatory controls, and modernizing the FCRM technology and data landscape.

We are looking for a high-caliber product delivery and solution management leader who can operate in a complex, highly regulated environment, lead cross-functional delivery teams, and balance regulatory commitments with long-term product strategy.

Primary responsibilities include:

• Own end-to-end product delivery and solution management for FCRM capabilities, including planning, solution design, execution, testing, release management, and production readiness across multiple workstreams

• Define and execute the product vision, target-state capabilities, and multi-year roadmap, balancing regulatory delivery commitments with long-term platform scalability, modernization, and enterprise reuse.

• Lead the E2E delivery execution by proactively managing delivery risks, dependencies, scope governance, and trade-offs to ensure timely, compliant, and high-quality outcomes.

• Collaborate closely with stakeholders across Risk, Compliance, Technology, Data, Analytics, Operations, and Enterprise Platforms (e.g., Customer 360, Channels, Servicing) to deliver integrated, end-to-end financial crime solutions.

• Ensure solutions are designed and delivered with strong controls, auditability, data quality, and governance, aligned to first-line risk ownership and second-line oversight expectations.

• Lead stakeholder engagement and communica