Sr. Manager, Product Management - Mainstreet Acquisition Product Lead

Center 1 (19052), United States of America, McLean, Virginia

Sr. Manager, Product Management - Mainstreet Acquisition Product Lead

Product Management 

Do you want to set and drive the strategic vision for how US Card application experience? Do you want to build best-in-industry customer experiences for those seeking a new credit card? 

Mainstreet acquires millions of new customers every year, and every single one of those customers has to go through an application process to see if they are eligible for credit. The Mainstreet Acquisitions Product team owns that application process, from building the front-end UI customers see to guiding the back-end platforms that underpin underwriting and customization. The entire infrastructure that experience rests on is being overhauled in 2024 through project GOAT and Decision 2.0 migration–which means the team is on the cusp of radically new possibilities for customer experiences.

The Mainstreet Acquisitions Product team’s mission is to define and deliver intuitive, compelling, best-in-industry application experiences that wow customers. As the lead of this team and mission, you will be responsible for turning those new possibilities into best-in-industry experiences, both by setting the direct team’s agenda and influencing the broader acquisitions ecosystem to deliver the necessary capabilities. 

Responsibilities include:

• Articulate, champion, and shepherd the multi-year vision for how prospective customers shop for and apply to credit card products

• Deliver outstanding customer experiences for those applying for cards, both through deployment of directly managed tech resources and through influencing partner teams

• Delivering the back-end underwriting capabilities necessary to unlock greater customization

• Act as intent owner and primary customer for modernization projects in partner organizations

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered 

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused 

  • You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Transformational Leadership 

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

  • You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career
     

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their n