Assistant Banquet Manager

Position Title: Assistant Banquet Manager

Reports To: Director of Catering Services

Salary: $70,000-$85,000

Other Forms of Compensation:

 

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

 

 

Job Summary

In the role of Assistant Banquet Manager, you will specialize in the management and execution of smaller-scale events, ensuring the highest standards of service and guest satisfaction. 
This role requires an individual who is attentive, energetic, and possesses strong team leadership skills.
 
Managing Banquet Operations:
Maintains established sanitation levels and manages departmental inventories and equipment.
Develops lasting relationships with groups to enhance business growth.
Acts as a liaison to the kitchen staff and actively participates in event servicing as needed.
 
Ensuring and Providing Exceptional Customer Service:
Sets a positive example for guest relations and gathers feedback on product quality and service levels.
Handles guest problems and complaints effectively, empowering employees to deliver excellent customer service.
Emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement.
 
Human Resources Collaboration:
Communicates and executes departmental and property emergency procedures, ensuring staff are trained in safety procedures.
Observes service behaviors of employees, provides feedback, and monitors progress.
Participates in the development and implementation of corrective action plans to address service challenges and improve guest satisfaction.
Leadership:
 
Demonstrates adaptability and effective communication in handling change and complex information.
Models problem-solving and decision-making skills, involving others in key decisions.
Exhibits a professional demeanor that commands respect and fosters trust among colleagues.
Building Relationships:
Interacts with coworkers and customers to build trust and confidence in organizational goals and relationships.
Supports employees and business partners with diverse perspectives, driving innovation and enhancing business results.
Learning and Applying Professional Expertise within the Banquet Operations:
Seeks learning opportunities to improve performance and utilizes business acumen to manage everyday operations effectively.
Demonstrates knowledge of service standards, procedures, and techniques for executing banquet events and event services.
Banquets: Possess a proficient understanding of service standards, protocols, and methodologies essential for executing banquet event orders, encompassing tasks such as banquet/meeting room setup and teardown, management of banquet functions and coffee breaks, as well as coordination of banquet beverage arrangements.
Event Services (FOH): Demonstrate adept familiarity with the standards and protocols governing proper meeting room and table arrangements, encompassing diverse meeting room and table configurations, as well as the setup of staging and dance flooring to ensure seamless event execution.
Basic Computer Skills:
Utilizes basic computer hardware and software effectively.
Demonstrates mathematical reasoning, oral comprehension, reading comprehension, and writing skills as appropriate for work-related tasks.

 
 

Apply to Union Square Events today!

Union Square Events is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all