AVP Operations
SedgwickAbout the role
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
AVP OperationsOur teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002
Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241
Dublin, OH : 5500 Glendon Court Dublin OH 43016
New Albany, OH : 7795 Walton Parkway New Albany, OH 43054
Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268
Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063
Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125
Southfield, MI : 300 Galleria Officentre Southfield MI 48034
Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826
Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344
West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304
South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106
PRIMARY PURPOSE: To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and/or indirect responsibility for 100-299 colleagues.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Responsible for overall operations management for all locations/offices within an area.
- Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
- Establishes business plan with goals and objectives for the assigned area and locations/offices.
- Monitors management reports relating to the area/office performance.
- Assists with the coordination of sales and client service efforts.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned,
- Supports the organization's quality program(s).
- Travels as required.
SUPERVISORY RESPONSIBILITIES
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
- Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
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