Job Description Summary

Organization's Summary Statement:

This position is available within the University of Maryland’s Division of Information Technology (DIT).

Position responsible for implementation, monitoring, and support of the University of Maryland wired and wireless networks. Provides support to UMD Faculty, Staff, and Students for connection to the edge network, including but not limited to providing assistance for jack activations, copper and optical connections, wired switch and wireless AP troubleshooting, DHCP and DNS services, VPN troubleshooting, and network infrastructure deployment and replacement.

The campus network is a converged network that requires disciplined support and a strong propensity towards IT project management. A good understanding of campus Network Operations Center (NOC) functions along with an expertise to utilize network management systems is critical. This position requires a valid driver's license.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

Physical Demands:
Requirement to perform “on-call” duties required to maintain various networks. Some stress factors may be involved due to the nature of the operation and complexity of the duties.This job requires the ability to install networking equipment that includes climbing ladders, lifting network equipment (40lbs), working with hand tools, and accessing mechanical rooms.This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.Must have a valid driver’s license and be able to drive a vehicle.

Licenses/ Certifications: Valid Driver’s License is required.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university. Experience: Zero (0) years of professional experience supporting the operations, maintenance, and administration of information technology infrastructure. Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education. Ability to communicate effectively orally, and in writing Ability to follow directions from more senior team members A demonstrated commitment to customer service Ability to deliver assignments on time Skilled in the use of office productivity software such as Office 365 or Google Workspaces

Additional Job Details

Preferences:
Basic understanding of computer and networking fundamentals.
Associate-level certification in networking.

Visa Sponsorship Information:

• DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.

• F1 STEM OPT support is not available for this position.

Required Application Materials: Resume, Cover Letter, List of References

 

Best Consideration Date: May 1, 2025

  

Open Until Filled: Yes

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

DIT-EE-Network and Infrastructure Services

Worker Sub-Type

Staff Regular

Salary Range

$83,500.00-$100,200.00

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind