Assistant Security Manager

Job Title:                     Assistant Security Manager

Location:                     Pinnacle Bank Arena & Pinewood Bowl Theater

Department:              Event Services

Reports To:                 Security Manager

FLSA Status:               FT Salaried, Exempt

The Assistant Security Manager supports the Security Manager in overseeing all security operations at Pinnacle Bank Arena and Pinewood Bowl Theater. This includes ensuring a safe environment for patrons, clients, and staff, assisting with scheduling, training, incident response, and facility inspections, while collaborating with the Security Manager and the Security Coordinator to ensure efficient day-to-day operations. This role is ideal for a motivated and diverse candidate who is eager to work both in event security and building security operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Assist the Security Manager in planning, organizing, and supervising security personnel and activities.
• Support scheduling with Security Coordinator and building security/event security guards, monitors, and dispatch staff for day-to-day operations, events, and call-offs.
• Collaborate with the Security Manager to ensure adequate staffing for all events and operational needs.
• Work directly with clients, advancing and implementing all their security requirements.
• Respond to and resolve disturbances, complaints, or security concerns, including escorting disruptive individuals off the premises as necessary.
• Conduct facility tours to inspect doors, windows, gates, and fire alarm systems, ensuring safety and compliance.
• Work directly with police, K9, fire, EMS, Governor’s Executive detail, and other security personnel and/or safety organizations.
• Help manage and maintain the building’s Security control center, including oversight of dispatch operations and coordination during concerts and events.
• Have a strong understanding of in-house dispatching software and ensure it is used effectively during all building operations.
• Ensure that the fire alarm control panel, security access, and camera systems are updated, functioning properly, and compliant with standards.
• Oversee the fire alarm system and do all training of the fire alarm system.
• Investigate incidents, write detailed reports, and meet with the Security Manager to review procedures.
• Develop and coordinate training programs for part-time employees, enhancing awareness of safety, security policies, and emergency procedures.
• Collaborate with all department leads on trainings and ensure communication is clear during all training activity in the building.
• Meet with building security and event security leads at least four times per year to assess performance, review processes, and improve team communication.
• Assist in crowd control, emergency responses, and unusual situations such as fires, storms, or riots.
• Oversee dock security, maintain shipping and receiving documentation, and track equipment and key inventory.
• Assist with the development and implementation of new policies and regulations created by ASM Global for security and compliance purposes.
• Rotate with other facility managers to function as Manager on Duty (MOD) during events, assuming responsibility and authority over all clients, staff personnel, patrons, security and safety.

• Work extended and irregular hours, including nights, weekends, and holidays, as needed.
• Prepare payroll, maintain records, and compile call off reports for management weekly.

SKILLS REQUIRED

Position requires ability to:

• Strong knowledge of security operations and challenges in major sports and entertainment venues.

• Ability to handle high-pressure situations, make sound decisions, and take immediate action.

• Proficiency in Windows, Microsoft Office, and standard office equipment—must be comfortable handling digital paperwork, scheduling tools, and documentation systems.

• Physical capability to patrol the facility extensively including all stairwells, lift up to 50 lbs., and operate light machinery.

• Effective oral and written communication skills, with attention to detail in following instructions and procedures.

• Valid driver’s license and insurance for operating motor vehicles in the U.S.

• Assist with ongoing event needs and expect changes.

• Work independently, exercising judgment and initiative.

• Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.

• Work in a fast-paced environment and handle heavy workload, which can present stressful situ