Part-time Crisis Hotline Counselor- 19 hours- Weekend Shift 3

Job Details

Job Location: HOUSTON, TX 77054Position Type: Part TimeEducation Level: 4 Year DegreeTravel Percentage: NoneJob Shift: DayJob Category: Nonprofit - Social Services

The Part-time Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need.  The Part-time Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency.  The Part-time Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

 

Your Schedule:

 

• Part-Time
• Saturday & Sunday 3:30 p.m.-1:30 a.m.
• 19 hours per week
• Work Model: Hybrid
• Local Travel: 5% trainings and meetings.

 

Our Total Compensation Package:

 

• Hourly Rate: $18.04 hourly
• Additional Pay:  $0.96 per hour shift differential
• Pay schedule semi-monthly
• 401K match
• Employee Assistance Program

 

Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

Qualifications

The Requirements We are Seeking:

 

• High school diploma or equivalent
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred. 
• A minimum of 6 months of experience working within a social services, customer service, or call-center setting.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation

 

 

What you Deliver in this role:

 

• You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• You will conduct danger assessment and creates safety plans based on each client's individual case and needs.
• You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• You will make CPS and APS reports as required and needed.
• You will keep accurate client and hotline data/records for monthly reports.
• You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
• You will communicate with HAWC’s answering service to relay and respond to messages.
• You will communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
• You will attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator,