Supv, Patient Accounts

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role:

The responsibilities of the Patient Accounts Supervisor are to lead a team in pursuing reimbursement of services rendered, supporting customers and account executives with billing and reimbursement related questions to achieve accounts receivable resolution.

What You'll Be Doing:

• Staff training, hiring participation, time keeping and overall staff oversight. 

• Assist billing staff with coding detail, prior auth and appeals as needed.

• Assist with insurance carrier denials, manage account executive correspondence and inquiries, assist with claim appeals, contacting carriers on open accounts, and responding to patient and insurance carrier correspondence and inquiries.

• Pursue reimbursement of services rendered and achieve accounts receivable resolution.

• Resolving insurance carrier denials, appealing claims, contacting carriers on specific open accounts, and responding to account executives and insurance carrier correspondence and/or inquiries.

• Consistently meet or exceed current productivity and quality standards in a timely resolution of all claim edits, clinical documentation requirements and any other communication required (verbal or written) regarding claims, ensuring timely filing of claims and clean, complete, and accurate claims.

• Timely follow-up on denials and appeals, including root cause analysis to reduce/prevent future denials while working to overturn denials for payment resolution.

• Compliant follow-up correspondence to Account executives, patients, and third-party payers regarding outstanding accounts receivables (i.e., Statements, letters, emails, faxes, portal mail, etc.).

• Understanding of payer types (Commercial, MCR/MCD, Replacement Plans, Corporate Accounts, and Specialty AR Accounts).

• Update registration information, post denial codes, account updates and adjustments in practice management systems.

• Recommend accounts for contractual or administrative write-off and provide appropriate justification and documentation.

• Assists in scheduling, staffing, and hiring of direct reports.

• Monitors staff attendance

• Plans and directs staff workload.

• Provides coaching, training, and cross training to employees.

• Demonstrates advanced knowledge and awareness of current and new product lines.

• Promotes and cultivates a positive work culture.

• Perform other duties as assigned.

• Proven understanding of third-party payer practices and issues affecting internal operations

What You'll Bring:

• 3+ years of progressive work experience in revenue cycle and healthcare billing.

• 2+ years of previous experience Medical Billing, Coding, Collecting, Accounts Receivable. 

• Knowledge of insurance/benefit coverage required

• CPC (Certified Professional Coder) and CPB (Certified Professional Biller) Preferred

• Strong analytical skills

• Exceptional written, verbal, and interpersonal communications skills

• Detail oriented, good organizational skills, and ability to be self-directed.

• Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices.

• Ability to perform mathematical calculations.

• Excellent communication skills when dealing with Account executives, patients, families, co-workers, and professional offices.

• Excellent knowledge of medical terminology and billing practices, including interpretation of EOB’s

• Extensive experience and knowledge of PC applications, including Microsoft Office.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum numbe