Commercial Operations Director

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world.  We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

We have an exciting opportunity for a Commercial Operations Director at DTN!

Aa the Commercial Operations Director you will lead and optimize key operational functions that support revenue generation across Sales, Marketing, and Customer Experience. The role oversees Operations Business Partners, Deal Desk, Marketing Operations, and Customer Experience Operations, ensuring efficient process execution, strategic alignment, and operational effectiveness. The role will enhance forecasting accuracy, sales process efficiency, deal execution, and overall go-to-market support while aligning with business priorities. 

What you will be responsible for: 

Strategic Planning & Business Alignment 

• Develop and execute a cohesive commercial operations strategy supporting revenue growth. 

• Align cross-functional processes to ensure Sales, Marketing, and Customer Experience operate efficiently. 

• Use data-driven insights to influence executive decision-making. 

Operational Excellence & Process Optimization 

• Implement scalable processes for sales execution, deal approvals, and marketing campaign efficiency. 

• Lead continuous improvement initiatives across commercial operations functions. 

• Ensure best practices are applied in sales enablement, deal desk policies, and customer lifecycle management. 

Forecasting & Data-Driven Decision-Making 

• Establish and maintain forecasting and pipeline processes. 

• Work with Operations Business Partners and Deal Desk to improve forecasting accuracy and predictability. 

• Ensure integrity of pipeline and forecast reporting across all business units. 

• Establish key performance indicators (KPIs) to measure operational effectiveness. 

Leadership & Team Development 

• Lead and develop the Commercial Operations team, ensuring standardization and best practices across Business Partnering, Deal Desk, Marketing Ops, and Customer Experience Ops. 

• Build a high-performing team by providing mentorship and career development opportunities. 

• Foster a culture of accountability, continuous improvement, and cross-functional teamwork. 

Cross-Functional Collaboration 

• Partner with Sales, Marketing, and Customer Success leadership to drive operational efficiencies and business outcomes. 

• Ensure coordination between Marketing Operations and Sales Operations for seamless demand generation execution. 

• Collaborate with Finance on revenue-related policies and deal structuring. 

What you will bring to the role: 

• Proven experience in commercial operations, sales operations, or a related field within a B2B or SaaS environment. 

• Strong leadership skills with experience managing cross-functional teams. 

• Expertise in forecasting, pipeline management, and sales process optimization. 

• Knowledge of pricing strategies, deal e