Technical Product Support Trainer - Allergan Aesthetics - Remote

Company Description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Job Description

As the Technical Trainer on the Technical Product Support team, you will report to the Manager of Technical Product Support, and lead the training strategy, content, delivery, and training measurement that enable AA Tech teams and partner support organizations (e.g., Customer Experience & Loyalty Team) across the Alle platforms.

About the Role

As the Technical Trainer, you will translate product releases and operational updates into role‑based learning, delivering Train‑the‑Trainer programs for partner support organizations and targeted enablement for AA Tech teams. You will plan and deliver release‑aligned training, validate workflows in lower environments as needed, define learning objectives and success measures, and iterate based on learner feedback and relevant operational metrics. You’ll collaborate with other content owners to ensure training aligns with supporting documentation.

What You'll Do

•Lead training programs across AA Tech and Train‑the‑Trainer for partner support organizations on the Alle platforms.

•Design facilitator guides, talk tracks, assessments, and job aids; coordinate with technical writing and content owners to align training with knowledge base and Standard Operating Procedure (SOP) updates.

•Serve as a subject‑matter expert on Alle and Alle related products and the internal audiences who use them; understand key workflows, policies, and user journeys.

•Plan and deliver training using appropriate modalities (instructor‑led, virtual, and asynchronous etc.), including Train‑the‑Trainer and targeted enablement sessions.

•Define clear learning objectives and success measures; collect learner feedback and analyze relevant operational metrics to iterate content and delivery.

•Partner closely with Product, Engineering, and Support Operations; lead recurring reviews and demos to align stakeholders on upcoming changes and training impact.

•Work with leaders across AA Tech and partner support organizations to prioritize training needs and ensure partner teams are enabled at the right time.

•Keep training assets current and accessible; refresh or retire content as features and processes change; request documentation updates from content owners when gaps are identified.

•Design facilitator guides, talk tracks, assessments, and job aids; coordinate with technical writing and content owners to align training with knowledge base and SOP updates.

•Track completions, certifications, and proficiency metrics; report outcomes and recommendations to stakeholders; maintain accurate training records and calendars.

•Provide input to SOPs and process documentation related to support workflows; coordinate with content owners for publication and updates.

•Collaborate with technical writing and content owners to ensure training remains consistent with internal and customer‑facing documentation; surface gaps and request changes as needed.

Qualifications

Qualifications

•5+ years of experience as a technical trainer, enablement specialist, or similar within SaaS, contact center, or technical product support environments.

•3+ years of experience designing blended, role‑based learning using an LMS and modern authoring/video tools; applies adult‑learning and accessibility best practices.

•Ability to understand, assess, and address training needs.

•Outstanding communication skills and comfortable speaking to large audiences

•Excellent organizational and time-management abilities

•Proven leadership with strengths in teaching, facilitation, adaptability, and creative problem‑solving.

•Ability to learn and adapt to new technologies and changing processes.

•Ability to independently lead end‑to‑end training programs, manage multiple stakeholders and priorities, and meet release‑driven deadlines while maintaining excellent communication and customer service.

•Ability to take initiative and make decisions.

•Proficiency with Microsoft 365 (Word, PowerPoint, Outlook, Excel) and instructional software; quick to learn new tools and processes.

•Experience in a SaaS environment.

•Hands‑on experience with support systems such as Salesforce and Jira; ability to interpret tick