Director, Customer Data Applications & Integrations

Job Summary: 

 
Own and guide delivery of strategic roadmap for enterprise customer master data applications and relevant integrations for all consuming systems. Brings strong subject master expertise on customer master data, authoring tool capabilities, upstream and downstream data flows and business use cases of consuming processes and systems. 

 
Function Related Activities/Key Responsibilities  

Global Governance Lead: 
 

• Establish and define the vision, goals, and roadmap for customer master data maintenance capabilities and strategic integration design 

• Lead stakeholder engagement through deep understanding of business use cases and impacts of customer master data across the enterprise 

• Guide customer master data analysts on prioritization and design of quality monitoring and remediation capabilities required to maintain fit for purpose data 

• Serve as a point of escalation for customer master data governance, data quality and usage issues  

System Design: 

• Owner of relevant product backlogs and prioritization of development work based on changing business needs through stakeholder input 

• Ensure enterprise alignment with global requirements affecting the development, maintenance, access, use, security, retention, and retirement of customer master data 

• Collaborate with Customer Hierarchy lead to ensure synergistic data solutions that work efficiently and effectively for business stakeholders 

Integration Design 

• Drive the effective use of customer master data by partnering with consuming systems to design optimal integration patterns that provide quality and timely data that is fit for purpose 

• Collaborate with Customer Hierarchy lead to ensure synergistic integration solutions that work efficiently and effectively for business stakeholders 

Project Leadership 

• Provide subject matter expertise on proper usage of customer master data for various project stakeholders across the enterprise