Operations Assistant

At Jump Trading, you will find a group of driven, dynamic people focused on researching, interpreting, and capitalizing on the global trading markets. Headquartered in Chicago since 1999, Jump has expanded over the years as a global operation with offices in Chicago, New York, London, Singapore, Shanghai, Amsterdam, Bristol, Gurugram and more.

We are seeking an Operations Coordinator that will join a team focused on providing executive administrative support. We are looking for an exceptional candidate who thrives on anticipating other’s needs, building relationships, and managing a multitude of details.   

What You’ll Do:

• Manage complex domestic and international travel for personal and professional needs including research, booking and tracking for executives and their families; going the extra mile to ensure a creative, well-rounded and enjoyable itinerary
• Anticipate day-to -day needs in office and proactively pull together paperwork or research as needed; working independently to turn ideas into actionable results
• Manage multiple active calendars, including organizing, scheduling, and prioritizing, while ensuring executives are up to date on any changes
• Liaise with other departments under the Jump Trading umbrella, as well as professionally handle communication with those that support the executives’ personal projects, charity work and families
• Personal support as needed, including various services such as organizing transportation, catering, event planning, property services coordination, and other tasks
• Work as a team with other support roles within Jump and build relationships amongst other administrative functions in the office, seeking out ways to partner together
• Serve as the first point of contact when requests or issues arise
• Prepare and manage various time sensitive and/or confidential documents of both professional and personal nature
• Review and act on incoming mail consistently, composing and preparing correspondence where appropriate
• Responsible for expense reports
• Other duties as assigned or needed

Skills You’ll Need:

• At least 5 years previous executive support and travel planning experience 
• A bachelor's degree
• Strong ability to go above and beyond what is expected
• Use good judgment and discretion with sensitive subject matter by upholding a strict level of confidentiality at all times
• Ability to communicate with all levels within the organization effectively, confidently and professionally
• Great ability to build relationships across all functions of an organization
• Ability to work with a sense of urgency and maintain calm in stressful situations
• Strong customer-service orientation
• Ability to think creatively and offer solutions when challenges arise
• Self-directed follow through
• Strong work ethic and the ability to thrive in an entrepreneurial environment
• Excellent organizational and research skills
• Experienced utilizing Microsoft Office including Excel, Word, and Outlook, along with travel and expense software such as Concur, and project management tools like Jira and Notion
• Reliable and predictable availability including the ability to be onsite five days a week

Annual salary + overtime eligibility + discretionary bonus eligibility

Benefits include:

• Medical, dental and vision insurance
• Group Term Life and AD&D Insurance
• Paid vacation plus paid holidays
• Retirement plan with employer match
• Paid parental leave
• Wellness Programs