Patient Access Financial Counselor Coordinator

Nashville General Hospital is hiring a Patient Access Financial Counselor Coordinator as a full-time job in Nashville, Tennessee.

 The Financial Coordinator is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. The Financial Coordinator is the patient’s point of contact for financial assistance questions.  The Financial Coordinator works in the capacity of a Cashier and collects payments, sets up payment arrangements as appropriate, creates estimates, advises patients in person and over the phone on their insurance benefits and coverage, and prepares the daily deposit.  The Financial Coordinator serves as a liaison between the billing office and performs registration as volumes fluctuate.

Independent judgment and decision making is required to address the full range of tasks and responsibilities. The position requires the ability to plan, schedule and organize numerous tasks that directly impact hospital and physician reimbursement.  

 This position represents NGH and the Revenue Cycle team by adhering and upholding the NGH Mission, Vision, and Values, and NGH Service Performance Standards in providing the highest quality service. They will support their co-workers, engage in positive interactions, and provide helpful assistance in anticipating and responding to the needs of our customers

Patient Access Financial Counselor Coordinator Roles & Responsibilities:

• Reconciles payments daily and prepare deposit to ensure that they are available by 2:30 pm so that the courier can take the deposit to the bank.
• Set patients up on payment plans as needed.
  • Partners with billing vendor to ensure self-pay patients make payment arrangements prior to services being rendered.
• Pre-Register high-dollar accounts so payment arrangements can be made, and payment can be obtained prior to date of service.
• Calls patients to review financial obligations pre- or post- service
• Provides oversite and training on proper use of cash boxes and Change cash box and logs.
• In conjunction with the business office and Meharry Clinic leadership, helps patients and families understand bills and monies owed.
• Helps register and admit patients when other registration areas are delayed
• Perform Status Changes
• Review daily IP, ER, Surgery and OP admissions that are Self Pay
• Responsible for financially clearing patients in OP Registration, hospital bedside and/or in the Emergency Department.
• Calculates and collects up-front payments appropriately for all patients
• Assists in data gathering for financial reporting
• Works with QA Coordinator(s) and Team Leads daily regarding insurance plan updates and status changes that might impact a patient’s financial responsibility.
• Set up arrangements for patients to pay off any outstanding balances.
• Create detailed notes in the system to reflect all actions performed on an account.
• Assist the Revenue Cycle to reduce unbilled accounts by working assigned queues, eReq, and /or worksheets.
• Serve as a backup to registration when business needs require.
• Works with patients and visitors that speak foreign languages while providing a private space for them to use while using Translation Tools
• Performs other duties as assigned

Customer Service Standards:

• Use AIDET in all patient interactions
• Support co-workers and engage in positive interactions.
• Communicate professionally and timely with internal and external customers
• Demonstrate friendliness by smiling and making eye contact when greeting all customers.
• Provide helpful assistance in anticipating and responding to the needs of our customers.
• Collaborate with customers in planning and decision making to result in optimal solutions.
• Ability to stay calm under pressure and deal effectively with difficult situations.

Physical/Environmental Requirements:

• Ability to work in a busy, loud, and demanding environment.
• Must independently recognize and evaluate situations for the level of urgency.
• Experience in providing a high level of