Senior Customer Support Consultant, Global Support

<p><b>WHAT MAKES US, US </b></p><p></p><p>Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! </p><p></p><p>At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.</p><p></p><p>If you like what we’re saying, keep reading! </p><p></p><p><b>WHY THIS ROLE IS IMPORTANT TO US</b>  </p><p>SimCorp is currently seeking a qualified professional to join our Global Support team as a full-time employee.  The position will be based in our Warsaw office. Beyond the opportunity to work directly with clients, team members will gain invaluable industry experience while working in a challenging, yet fun work environment.</p><p></p><p><b>WHAT YOU WILL BE RESPONSIBLE FOR</b></p><ul><li><p>Research and respond to pricing, risk analysis, attribution, and risk modeling questions from clients.</p></li><li><p>Provide structured and custom training for new and existing clients.</p></li><li><p>Assist clients in translating their risk analytics strategies into SimCorp products, while providing helpful insights into SimCorp’s innovative methods. </p></li><li><p>Assist Sales Team members in creating proof-of-concept analysis via portfolio analysis and product demonstrations.</p></li><li><p>Provide expert guidance during evaluations of SimCorp's software products including initial training, day-to-day usage questions, and by supporting the Sales and Product Specialists teams during client trials.</p></li><li><p>Assist sales organization as necessary to facilitate effective client retention and new business development.</p></li><li><p>Collaborate with senior Global Support staff and other SimCorp resources in responding to advanced client inquiries.</p></li></ul><p></p><p><b>WHAT WE VALUE</b>  </p><p>Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.  </p><ul><li><p>Proficient written and verbal communication skills</p></li><li><p>Minimum of a master's in finance, Quantitative Finance, Economics, or 1-2 years relevant work experience with a related undergraduate degree.</p></li><li><p>Knowledge with or experience with multi asset class securities (equity, fixed income, FX and derivatives). </p></li><li><p>Understanding of risk management concepts such as greeks, VaR, and stress testing.</p></li><li><p>Solid educational foundation in math and statistics, familiar with linear and non-linear methods of interpretation in market theory and quantitative disciplines of risk analytics/portfolio construction.</p></li><li><p>Proficient computer skills and experience with coding languages (R / Python - preferred, Java).</p></li><li><p>Skilled at problem-solving and rapid identification of problem resolutions for clients</p></li><li><p>Commitment to assisting and teaching clients how to maximize the benefit of SimCorp products.</p></li></ul><p></p><p><b><span>BENEFITS</span></b><span><span> </span></span><span> </span></p><ul><li><p><span><span>Flexible working hours and hybrid model - 2 days in the office, 3 days remote</span></span><span> </span></p></li></ul><ul><li><p><span><span>Modern office (next to<span> </span></span><span>Wilanowska</span><span><span> </span>metro station) with quiet zones and ergonomic workstations</span></span><span> </span></p></li></ul><ul><li><p><span><span>Base salary with annual bonus structure </span></span><span> </span></p></li></ul><ul><li><p><span><span>Holiday allowance upon a 2-week vacation</span></span><span> </span></p></li></ul><ul><li><p><span><span>Occasional remote work across Poland and international options available (up to<span> </span></span><span>24 days</span><span><span> </span>domestic,<span> </span></span><span>20 days</span><span><span> </span>international per year - subject to internal policy)</span></span><span> </span></p></li></ul><ul><li><p><span><span>Employer-paid<span> </span></span><span>Medicover</span><span><span> </span>Platinum healthcare package (employee-paid family upgrade available)</span></span><span> </span></p></li></ul><ul><li><p><span><span>Multisport</span><span><span> </span></span><span>card</span><span><span> </span>with 75%<span> </span></span><span>employer</span><span><span> </span></span><span>contribution</span></span><span> </span></p></li></ul><ul><li><p><span><span>Unum group life insurance (employee-paid upgrade available)