Lead Test Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we are at the forefront of cloud platform solutions and get the opportunity to explore modern technologies while developing solutions for our customers and teams. We constantly learn from our peers and grow as a team and a platform. If you are looking for a position where you can demonstrate your engineering and testing skills to discover answers for unsolved problems, keep reading and hear more about what we have to offer! 

About this team: 

The Genesys Cloud Analytics platform is the foundation on which decisions are made that directly impact our customer’s experience as well as their customers’ experiences. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. From new features to enable other development teams, to measuring performance across our customer base, to offering insights directly to our end-users, we use our terabytes of data to move customer experience forward.  

What this role is:  

As a Lead Software Engineer in Test, you will be designing test strategies for new features developed for our Batch Analytics Team. You will help drive the testing effort as a member of a cross functional team including Product Management, Development, UX, and Documentation. Responsibilities include understanding the architecture and design decisions, defining and implementing new tests and automation, evaluating the end user experience, and asserting the overall quality of the feature. 

What this role isn’t:   

It is not just executing tests or maintenance of test jobs and pipelines, and is not a pure automation role, but one focused on a holistic approach to quality: manual, automated, accessibility, security, performance, scalability. This role isn’t narrowly focused on one service and one team, but an opportunity to collaborate with multiple teams distributed across the globe. 

What you will bring to the table:   

We are looking for someone who is strong technically, but also a skilled communicator. You will coordinate with talented peers to identify risks and design solutions to mitigate them. After learning our product and process, you will contribute code to a shared automated testing project that includes tests executed daily and in a multitude of deployment environments.  You will be able to recommend and prototype new tools and techniques to help us optimize and evolve our process, apply your skills to guide junior team members, and provide input and feedback to peers. 

Some details about what you will do:  

• Enable the team with knowledge and automation to ensure quality on their services. 

• Review design and architecture and evaluate risks and the scope of testing required.  

• Develop a test plan and strategy with the delivery team 

• Design and implement new automated tests for APIs and data pipelines. 

• Coordinate exploratory testing and participate in bug hunts to gather feedback on user experience 

• Maintain automated test jobs in our TestNG based framework by triaging failed automation test executions in our Jenkins pipelines and report defects and make fixes/updates to test code 

• Participate in Design and Code Reviews to provide feedback to other engineers and improve our testing framework  

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