Sales Support

 

 

Country: Netherlands 
City: Geldermalsen 
Req ID: 498548

 

About Filoform

At Filoform, our purpose is to create innovative solutions that make the energy & telecommunications industry safer, more efficient, and more sustainable. We are a leading manufacturer of sealing and protection products, with a reputation for quality and reliability that spans decades. Based in the United Kingdom, Netherlands and Germany, our key values include stability, responsibility, and creativity. We believe that these values are essential to our success and are reflected in everything we do.

We are committed to providing stable, long-lasting solutions that meet the needs of our customers. Our products are designed to withstand the toughest conditions and provide reliable performance year after year.

We take our responsibility to our customers, our employees, and the environment seriously. We are committed to sustainable practices and always strive to minimize our impact on the planet. We are constantly pushing the boundaries of innovation, developing new products and solutions that help our customers work smarter, not harder. We believe that creativity is essential to staying ahead in a rapidly changing industry.

We have a team of experienced professionals who are passionate about what they do and are always looking for new ways to improve our products and processes. We believe that collaboration is key to success, and we work closely with our customers to ensure that our products meet their specific needs.

 

Our parent company, CRH, is the leading diversified building materials business in the world, employing c.77,000 people at 3,100 locations in 29 countries. CRH is the largest building materials business in both North America and Europe and we also have regional positions in Asia.

CRH manufacture and supply a diverse range of integrated building materials, products and innovative end-to-end solutions, which can be found throughout the built environment, from major public infrastructure projects to commercial buildings and residential homes. A Fortune 500 company, CRH is a constituent member of the FTSE 100 index, the EURO STOXX 50 index, the ISEQ 20 and the Dow Jones Sustainability Index (DJSI) Europe. CRH’s American Depositary Shares are listed on the NYSE.

 

Assist the Sales Administration Department for a high-growth global €200m+ revenue business with manufacturing operations within the UK, Ireland, Netherlands, France, and Germany supplying international clients. Our solutions-focused manufacturing offers a whole range of products designed to simplify complex infrastructure projects.

Our market-leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors. Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability.

We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrow’s solutions today.

 

Position: Sales Support

Reports to: Sales Support Team Leader

Role Overview: Based at our site in Geldermalsen, Netherlands. The successful candidate will support customers and field service employees to ensure high levels of customer service.  

 

Key Accountabilities:

• Maintaining customer contact via telephone and email
• Supporting our field service employees
• Administrative processing of orders
• Creating and following up quotations for customers in our ERP system
• Support the implementation of our new ERP system, as required.
• Booking shipments in the system of carrier
• Aftersales support
• Customer service
• Debtor management
• Generate sales leads.
• Advise and support customers as required.

Experience and Training:

 

• Formal sales training is desirable.
• Knowledge of Word, Excel, Outlook, ERP Systems, Salesforce
• German, French or Spanish language skills would be advantageous

 

Essential Criteria:

 

• Minimum 2-3 years of work experience in a Sales Support role required
• MBO+ working level
• Experience using ERP, MRP or SAP systems is essential
• Strong Dutch and English language skills

 

 

Essential Competencies:

 

1. Ensures accountability
2. Collaborates
3. Communicates effectively
4. Manages complexity
5. Customer focus
6. Decision quality
7. Interpersonal savvy
8. Builds networks
9. Plans and aligns
10. Drives results
11. Situational adaptability
12. Optimises work processes <