Field Service Representative, Journeyman
CACI International IncAbout the role
The Opportunity:
CACI is responsible for providing comprehensive Integrated Product Support (IPS) services for the Tactical Integrated Ground Suite (TIGS) System of Systems (SoS). These services cover a range of support categories including management, engineering, maintenance, supply, data, training, continuous support, infrastructure, logistics, and personnel. The primary objective of these diverse services is to ensure warfighting readiness across the globe by increasing the operational availability and mission effectiveness of all currently deployed and future TIGS SoS.
Responsibilities:
Provides installation of TIGS systems/sub-systems and supporting systems; technical services for operations and maintenance of C5IM systems; integration of Audio/Visual equipment; and cable installation, including Cat 6, fiber optic, control cable, IPTV and speaker wire in support of Enterprise Service Desk (ESD) services
Tests components to ensure cables and equipment are within proper specifications
Troubleshoots and determines system performance issues and provides solutions
Provides removal and proper disposal of obsolete systems and equipment while adhering to proper disposal and documentation/handling procedures
Provides support for implementing technical solutions, installing interfaces, and ensuring that devices are operational
Provides installation, integration, test, and management of TIG systems of systems
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
Plans and leads major technology assignments
Functions as a technical expert across multiple project assignments
May supervise others
Qualifications:
Required:
Must hold an active TS with SCI preferred. Ability to obtain SCI required
Bachelor's degree with 5 years' experience
Proven ability to lead and facilitate meetings with diverse groups of stakeholders
Strong analytical and problem-solving skills
Experience with change management tools
Must demonstrate a broader skill set and work experiences across multiple FSR roles. They are expected to lead at least one role, showcasing their ability to manage projects, mentor junior staff, and contribute to strategic planning within their area of expertise.
Desired:
Experience working in the field supporting DoD
Experience with installation, repair and testing of technology systems in remote areas
Experience with FOC and copper cable repair
Knowledge of DevOps practices and principles
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