People, Development, and Experience Partner (HRBP)

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

The People & Culture team at Sendbird is committed to creating an engaging environment that enables employees to perform at their fullest potential. We're seeking a People, Development, and Experience (PD&E) Partner (commonly referred to as HRBP in other organizations) to join our growing global team.

Based in our San Mateo office, you will report directly to the Senior PD&E Partner and serve as the primary PD&E contact for the U.S. HQ as well as our London team. You will work closely with business leaders to co-lead strategies that enable team and organizational growth, with high ownership expected across the employee lifecycle.

Candidates must be able to participate in a 3-day-per-week hybrid schedule onsite in our San Mateo-based office.

What You’ll Do

• Support or lead the delivery of core talent programs, including performance reviews, compensation cycles, engagement surveys, promotions, and career development planning.
• Co-develop and evolve people initiatives such as goal-setting practices, feedback culture, and succession planning.
• Partner with managers and employees on a range of topics, including performance, employee relations, recognition, compensation, and first-tier investigations.
• Assess organizational needs and support the design and delivery of learning & enablement programs — including our first-ever manager development program.
• Build strong stakeholder relationships, foster trust, and promote team productivity and cohesion.
• Collaborate with global, cross-functional teams by establishing regular communication and driving alignment on People priorities.
• Actively contribute to the People & Culture roadmap, creating “moments that matter” throughout the employee journey and embedding our values into everyday practices.

Who You Are

• Passionate about engagement — you care deeply about people and performance.
• Curious and solutions-oriented — you ask smart questions and act decisively in ambiguous situations.
• Emotionally intelligent and empathetic — you balance empathy with sound judgment and discretion.
• A self-starter who thrives in a fast-paced, dynamic, and evolving environment.
• Collaborative and humble — you enjoy being part of a high-performing, global team.

What You Bring to the Table

• B.A./B.S. degree and typically 8–14 years of progressive HR/People experience.
• Proven experience across key HR domains: performance management, employee relations, learning & development, compensation, and change management.
• Strong project management skills, with the ability to independently manage programs or lead broader initiatives depending on level.
• Excellent written and verbal communication skills, with a proven ability to deliver people programs that inform, engage, and inspire.

Our US benefits include (but are not limited to)

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave 
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reas