Automotive Service Advisor

Exempt/Non Exempt:

Location Details: This is an in office position located at our Mt. Pleasant Car Care Facility.

Position Schedule / Shift: Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position. 

Position Summary:  

As a Service Advisor, you’ll serve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Successful candidates have strong customer service, communication, and organizational skills, along with the ability to manage multiple priorities in a fast-paced environment. The Service Advisor plays a key role in delivering a positive customer experience and supporting overall service department performance. 

Key Responsibilities: 

• Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup. 

• Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs. 

• Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history. 

• Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs. 

• Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals. 

• Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed. 

Qualifications: 

Required 

• High school diploma, GED, and/or technical school certification required. 

• Valid state driver's license required. 

• Minimum of six months of customer service and/or sales experience. 

• Strong communication, customer service, and consultative sales skills, with the ability to build relationships and recommend products and services. 

• Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results. 

• Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations. 

• Performance will be evaluated based on production and key performance indicators (KPIs). 

Preferred