Ambassador- Parking Enforcement

Job DetailsJob Location: 105 Omaha NE - Omaha, NE 68183Position Type: Full TimeSalary Range: $19.50 - $19.50 HourlyJob Shift: SwingJob Title: Parking Enforcement Ambassador

Schedule: Tuesday – Saturday | 12:30 PM – 9:00 PM (swing)
Pay: $19.50/hour + 0.50 shift differential = $ 20.00
Job Type: Full-Time




Position Overview

The Parking Enforcement Ambassador serves as a visible representative of the City of Omaha, responsible for maintaining compliance with parking regulations while delivering professional, respectful service to the community.

This role requires strong judgment, integrity, and the ability to remain composed under pressure. Ambassadors operate independently in the field, enforce city ordinances, and engage with the public daily.




Key Responsibilities


Patrol assigned routes on foot at least (3–5 miles daily) to ensure compliance with parking regulations
Enforce City of Omaha parking ordinances accurately and consistently
Utilize License Plate Recognition (LPR) technology to monitor time limits and violations
Issue citations and warnings with a high level of accuracy and attention to detail
Respond to parking complaints and enforcement requests in a timely and professional manner
Assess situations and make decisive enforcement decisions; identify scofflaw vehicles, request towing when necessary, and initiate booting actions as directed
Perform meter hooding as requested by the management team
Provide clear, respectful guidance to the public regarding parking rules, directions, how to pay for parking, and general city information
De-escalate confrontational situations while maintaining authority and professionalism
Identify and report hazards, damaged meters, missing signage, faded markings, and missing or incorrect decals/stickers
Operate enforcement equipment and mobile devices ethically and professionally
Work outdoors in all weather conditions, including extreme cold, heat, and high wind





Core Expectations

We are seeking individuals who demonstrate:


Integrity & Honesty: Consistent, ethical, and accountable in all actions
Strong Work Ethic: Reliable, self-driven, and committed to completing responsibilities
Attention to Detail: Accurate enforcement and documentation with minimal error
Decisive Judgment: Ability to assess situations quickly and act appropriately
Professional Presence & Confidence: Maintains composure and authority in all interactions
Conflict Management: Capable of de-escalating tense situations with the public
Customer Service Excellence: Clear, respectful, and solution-oriented communication





Qualifications


Valid driver’s license with a clean driving record
Ability to pass a background check and drug screening
Strong verbal and written communication skills
Basic proficiency with smartphones, computer systems, and software
Ability to work independently and make sound decisions in the field





Work Environment


Extensive walking (3–5 miles daily)
Outdoor work in varying and extreme weather conditions
Frequent interaction with the public in both routine and high-stress situations, including close-contact encounters during enforcement actions





Closing Statement

This role is best suited for individuals who take pride in their work, operate with a strong sense of responsibility, and can represent the City of Omaha with professionalism, confidence, and sound judgment in every interaction.
Qualifications 

Job Qualifications


Valid driver’s license with a clean driving record
Ability to pass a background check and drug screening
Strong verbal communication skills with the ability to interact professionally with the public
Ability to make sound, independent decisions in the field
Proven ability to handle high-stress or confrontational situations professionally
Strong attention to detail and accuracy in documentation
Basic proficiency with smartphones and mobile applications


Preferred Qualifications:


Prior experience in parking enforcement, security, law enforcement, or a related field
Experience working in a public-facing or customer service role
Experience handling conflict resolution or de-escalation situations
Familiarity with handheld devices, citation systems, or LPR technology
Experience working independently in a field-based or outdoor role
Basic knowledge of city ordinances, parking regulations, or enforcement procedures