Case Manager-Western, MD

Description

Position Title: Case Manager 

Reports to: Program Coordinator

Category: Full-Time, Exempt

Location: Hybrid

Hours: Flexible schedule (Monday-Friday), between 7 am and 6 pm. Some evenings, holidays, and weekends may be required to support operations and to respond to emergencies.

Travel: Required, please refer to Special Requirements below. 

About Us: Friendship Place is a nonprofit organization, serving the Washington DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field. 

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say “Yes,”; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.

Summary: This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always utilize best practices and participant-centeredness. The Case Manager will assist Veteran Families in quickly maintaining or obtaining permanent housing, with a goal of achieving housing stability within 90 days. 

The Case Manager will work to empower low-income Veteran Families in:

DC 

Arlington 

Alexandria 

Loudoun 

Prince William 

Fairfax 

Montgomery 

Frederick 

Prince George's 

Washington 

Anne Arundel 

Howard 

Allegany 

Carroll and Garrett counties to become stably housed.  

Essential Position Requirements and Competencies:

• Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually 
• Maintain services to a caseload of a minimum of 15 Veteran families at any time 
• Develop, implement and revise 90-day housing stability plan with Veteran Families 
• Case Management as it pertains to housing stability plan 
• Deliver face-to-face contacts to participants, when safe and appropriate 
• Foster wellness and independence 
• Engage participants and assess individual needs, preferences and strengths 
• Assist participants in locating and maintaining permanent housing 
• Make appropriate referrals to identified needed services 
• Act as a liaison with landlords and other community stakeholders 
• Collaborate with agencies providing services to participants, including community, government, and VA 
• Participate in multidisciplinary meetings and regular supervision 
• Maintain paper and electronic files 
• Maintain participants’ electronic records in the Homeless Management Information System 
• Demonstrate empathy and flexibility in responding to participants' needs and requests. 
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities 
• Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration
• Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment
• Maintains compliance with all assigned mandatory training and background clearances
• Perform all other duties as assigned 

Requirements

Qualifications:

Education & Qualifications:

• High School Diploma/GED Required 
• Bachelor’s Degree Preferred 
• At least 1 year experience in case management, customer service, community resources provider or simila