Senior Director, Enterprise Planning & Delivery

Job Description

Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in retail.  We have a relentless drive to exceed our customers’ expectations helping them Feel Good and Look Their Best.   Our goal is to be the best fashion retailer in a digitally connected world.  Given these ambitions coupled with the ever-changing and increasingly complex retail landscape, Nordstrom has established Enterprise Operations to partner closely with leaders across the enterprise and deliver step-changes in the Company’s performance. We are searching for a leader to join our team and help us to transform enterprise strategy into sustainable, consistent, and agile delivery. 

Specifically, we are hiring for a Senior Director of Enterprise Planning and Delivery. In partnership with and support from the SVP of Enterprise Operations, you will play a critical role in establishing and leading regular routines and forums needed to ensure consistent delivery across Nordstrom’s operating teams.  This is a complex role and requires a leader who can flex their focus from short-term to long-term fluidly, understand strategic and financial impacts, and focus on enterprise outcomes while supporting and developing a team.  This role also requires collaboration, partnership, and influence across many operating teams (technology, product management, finance, merchandising, stores, digital, operations, etc).  This is a Hybrid, 3 day a week in-office role at our Seattle Headquarters.  

A day in the life… 

• You will standardize the rhythm of our business, create sentient connections, and play a critical role in establishing JWN Priorities, Tactics and Plans.   

• You will lead the Annual Operating Planning process including relentless prioritization, value creation and investment alignment.   

• You will drive execution in service to our plans by establishing sustainable orchestration mechanisms focused on delivery and accountability, including Sales and Operating Execution (S&OE) as a key forum and act as “quarterback” for Scaled Event (Anniversary, Holiday) execution.  

• You will maintain a strategic and holistic enterprise roadmap, drive executional clarity, and proactively identify issues that may contribute to organizational success and provide solutions and recommendations. 

You own this if you have… 

• Demonstrated ability to create effective relationships, influence, and collaboration with leaders 

• Adaptive and flexible, can anticipate and adapt to new situations and changing demands and respond proactively to enhance financial performance 

• Demonstrated success in formulating strategy and guiding implementation 

• Adept at prioritizing and planning multi-stakeholder initiatives, providing direction when needed and removing obstacles to get work done – connects the dots between projects and initiatives to maximize resources and output 

• Strong belief and experience in data-driven decision making 

• Customer obsessed with an eye for continual improvement 

• Strong business acumen with exceptional strategic thinking, analytical, and program management skills 

• Bachelor’s degree preferred 

• 10+ years of experience in strategic and/or enterprise program management in dynamic, high-scale environments. 

We’ve got you covered…

Our employees are our most important asset and that’s reflect