Employment Type:

Full time

Shift:

Rotating Shift

Description:

The Retail Pharmacy Tech provides delegated pharmacy technical services to patients and other Health System departments. Responds to routine and urgent requests in a prompt and efficient manner requiring a moderate amount of independent judgment, a moderate level of technical knowledge and a high degree of accuracy. Supports Retail Pharmacy Services at the direction of the pharmacist.

Trinity Health Primary Care - Detroit (THD) was established in March 2001 as a continuing ministry of Trinity Health on Detroit’s Eastside. THD serves the primary care needs of both uninsured and underinsured adults in Michigan by providing primary care, limited diagnostic testing and imaging, transportation and pharmaceuticals. THD strives to eliminate the barriers to access to care that many individuals face. In addition, THD arranges for specialty care through relationships with specialists and partnerships with other organizations.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

• Education: Requires high school diploma or equivalent.
• Experience: Minimum of one year experience as a retail pharmacy technician.
• Certification/Licensure: Certification as a Pharmacy Technician and licensure in the State of Michigan are required

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Greets customers and Health System personnel. Compiles appropriate patient/customer information, including third-party coverage, medication history, appropriate personal information, etc., required to process a prescription.
• Processes and fills prescriptions and medication orders. Generates medication labels, auxiliary labels and documents for patient and pharmacy use.
• Selects and repackages oral solids, liquids and ointments in individual patient quantities and prepares appropriate repackaging documentation.
• Operates and maintains pharmacy software, automation, cash register, and associated pharmacy equipment.
• Reviews and processes computer data to determine and complete appropriate billing procedures, including third-party insurance carriers, SJMH-related groups/accounts, physician offices, etc. within appropriate time-frames.
• Generates and reviews data for medication trending, discrepancies, reconciliations, and other required reports.
• Assumes responsibility for the maintenance of accounts, records, documents, etc. as required by state and regulatory agencies, and as determined by Pharmacy.
• Communicates effectively with customers, physicians, Health System personnel, pharmacy third party payers and insurers, and external vendors by answering phones/voice mail, and responds promptly to their requests or by routing requests to applicable personnel.
• Resolves problems with orders still in process, and properly refers drug information requests or special situational problems to a pharmacist.
• Performs necessary Pharmacy functions including: ordering and stocking medications, removing expired medications, processing physician office orders, maintaining documentation as required by regulations, servicing customers requesting non-prescription/over-the-counter items, and other assigned Pharmacy tasks.
• Interacts with patients and staff on hospital units to support the discharge prescription program.
• Follows established departmental compounding practices and procedures.
• Maintains cleanliness of work areas and pharmacy including stock storage and other areas consistent with department policies and procedures, and documents as required.
• Delivers medications, durable medical equipment (DME), and health-related supplies according to departmental security and accountability practices.
• Assists in the training of new-hire Pharmacy Technicians, students/interns, and new-hire pharmacists (within their scope as a technician), documents their progress, and reports results to the appropriate Pharmacy supervisor on an ongoing basis.

REQUIRED SKILLS AND ABILITIES

• Ability to accurately perform basic mathematical calculations.
• Ability to stand for long periods of time (at least four and up to eight hours per day) or to walk long distances without difficulty.
• Basic typing and computer skills to do order entry, generate reports, retrieve data and diagnose minor printer problems. Ability to operate basic office equipment including a calculator, cash register, fax machine, word processor, etc.
• Ability to concentrate and pay close attention to detail for up to 100% of the time when processing medication orders.
• Ability to work independently and exercise good judgment when prioritizing work responsibilities.
• Interpersonal skills necessary for effective