Patient Financial Services Support Representative - Frisco, TX

JOB SUMMARY

Responsible for completing, and responding to legal requests related to attorney billing, affidavits, subpoenas, depositions and patient accounts.  Follow up directly with attorneys as needed to obtain additional information to complete legal request before established state requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Process patient, and legal requests for patients, attorneys, and third parties.  Attorney billing, affidavits, depositions, and subpoenas
• Update accounts for bankruptcy notices received for patients
• Performs various clerical duties such as sorting correspondence, filing, sending routine letters, photocopying and scanning and indexing documents.   
• Validate, and update account information in the ACE, STAR, EPIC or Meditech systems.
• Submit adjustments for patient accounts, post and deposit attorney checks.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate level MS Word, Excel, and Outlook
• Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills 
• Ability to work in fast pace environment
• Must have demonstrated an ability to learn within a short period of time
• Ability to prioritize and manage multiple tasks 
• Customer Service skills
• Ability to research and work independently

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school diploma or some college preferred     
• Healthcare terminology
• Intermediate knowledge of healthcare industry
• 2-3 years working in a healthcare, legal or business office environment 
• ACE, EPIC, STAR, and Meditech experience a plus

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Office/Team Work Environment

Compensation and Benefit Information

Compensation

• Pay:  $14.50-$21.80 per hour.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employe discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to