Seasonal Front Desk Agent

As a Seasonal Front Desk Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism. 

This position is from now through the end of October, but may be extended based on performance. Shifts required 7am to 3pm, and 3pm - 11pm.

Essential Job Functions:  

• Greet, register, and assign rooms to guests of the hotel. 

• Verify customers' credit and establish payment method. 

• Make and confirm external reservations for dinner, entertainment, and transportation. 

• Compute bills, collect payments, and make change for guests. 

• Answer hotel phone and handle guest requests and inquiries. 

• Transmit and receive messages, using telephones or PMS system. 

• Deposit guests' valuables in hotel safes or safe-deposit boxes. 

• Practice safe work habits and use required safety equipment. 

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 

• Perform other duties as requested by management.