VIE - Operations & Marketing Coordinator - Hermès Perfume and Beauty - Miami (M/W)

This position is a V.I.E, the conditions to apply are the following one :
- Be aged between 18 and 28
- Be French or citizen of the European Economic Area (EEA)

Position Overview & Objective:

Within the Americas teams, the VIE supports both Marketing & Operations departments.

He/She closely collaborates with the Demand Planner across the full novelties cycle, from forecast preparation to launch follow-up.

The Operations & Marketing Coordinator plays a key role in ensuring seamless execution of Marketing  initiatives, supporting physical channels through store openings, visual merchandising, visual rotations, brand visibility and assortment. 

This position serves as a business coordinator, driving cross-functional projects, between Operations and Marketing teams at a regional and global level (Demand Planners & the Market Supply Coordinator and Marketing teams in Paris).
Regional scope for Americas: Local Market and Travel Retail USA + Latin America + Caribbean.

Job Description

1. OPERATIONS

Novelties Forecast Support (4 annual cycles)

The VIE supports the end-to-end forecasting process for new product launches across four annual cycles (2 Fragrances and 2 Beauty).

• Build client forecasting files integrating analytical features based on historical benchmarking

• Consolidate, review, and analyze clients outputs 

• Partner with Area Managers to understand underlying assumptions and strengthen forecast reliability

• Support the preparation of regional forecast presentation to top management and participate in alignment and challenge sessions with HQ and global teams

• Integrate validated forecasts into tracking tools and manage ongoing updates (launch delays, cancellations, volume revisions)

Novelties Follow-up

The VIE owns the day-to-day coordination and monitoring of new product launches across the region and acts as a key interface between regional teams (Sales, Sales Administration, Marketing) and HQ.

• Act as the primary point of contact between regional teams and HQ for all novelties forecasting and adjustment topics

• Coordinate with HQ Demand Planners to ensure continuous alignment of forecasts 

• Manage all forecast updates through request submission to HQ, including: 

  • Additional demand requests

  • Client releases

  • Reallocation of quantities across clients or markets

• Liaise with HQ Market Coordinators to anticipate product risks, alerts, and supply constraints

• Monitor post-launch performance versus forecast and proactively engage stakeholders in case of deviations

• Lead continuous improvement initiatives, including: 

  • Migration of tracking tools into Power BI

  • Optimization of Beauty PLV tracking processes

Transversal Missions

The VIE also contributes to broader operational planning and reporting processes.

• Own the punctual forecasts end-to-end, and support the POSM catalog forecast:

  • Structure the calendar

  • Build forecasting files

  • Coordinate with stakeholders (Marketing, Sales, Training, Clients)

  • Analyze outputs and submit to HQ within deadlines

• In partnership with the Demand Planning Manager and the Sales Administrat