Customer Supporter Banking

Are you interested in working with businesses and digitalization? Do you speak English well and want to be involved in creating effective customer experiences? We are now looking for a business advisor for Danske Bank's District Support unit, where we support business clients across all Nordic countries. Therefore, an interesting position is available in an international environment with opportunities to develop your expertise in the financial sector.

Aiming for Good Customer Experiences Nordic District Support is Danske Bank’s support unit for business customers, staffed by banking professionals in all Nordic countries. In District Support, we address questions related to the use of corporate digital services and solve customers' technical problems promptly and with a positive attitude. Our international unit consists of smaller country-specific teams, and we are now looking for a new member for the Finnish team. Although we mainly assist Finnish companies, we can support other countries depending on team workloads.

As a business advisor, you will be involved in creating effective customer experiences by supporting our clients in using digital services in Finnish, Swedish, and English. You help businesses with issues related to District online services, mobile applications, and data transfers. You will interact with customers daily via phone and messages, ensuring they receive the support they need quickly. In your role, you will get to know various industries and their business operations and learn more about banking services and digital solutions.

Your workstation is located at our headquarters in Pasila, Helsinki, where we work a few days a week. Partial remote work is therefore possible.

You have a good starting point as a business advisor if you have previously worked in a contact center environment and worked in English. Working at the customer interface and solving various technical issues requires good problem-solving and learning skills, as well as an interest in digital solutions. It is also important that you are motivated by goal-oriented and routine tasks and enjoy a creative work environment where situations can change quickly.

We Expect From You

• Readiness for effective customer work on the phone
• Advanced oral and written English skills - Swedish language skills are a big plus
• Ability to absorb a lot of information and apply what you learn
• Professional college degree or secondary education from a commercial field
• Previous work experience in technical support or banking software is considered a valuable asset.

Development Supported by the Entire Team With us, you will work in an international environment, getting to know various businesses and their operations. We will introduce you to your tasks with the support of the whole team, and colleagues will also support you as your experience grows. With us, you learn a lot of new things, and we encourage you to develop your skills. You will also have access to valuable employee benefits, such as phone, lunch, exercise, and commuting benefits, as well as many other advantages from our partners.

 

Are You Our New Colleague? 

We look forward to hearing more from you! Apply for the position as soon as possible, no later than 9/12/2023. We will start interviews during the application period.

For more information about the position, contact the recruiting supervisor Päivi Räisänen, tel. +358 (0)50 426 0050. 

Päivi is best reached on weekdays dates on ad that those are 22-24.7. between 8-10.00 and 12-14.8. between 9-11.00.

 

Danske Bank on pohjoismainen pankki, jolla on hyvät yhteydet ympäröivään maailmaan. Jo 150 vuoden ajan olemme auttaneet ihmisiä ja yrityksiä vapauttamaan potentiaalinsa. Ura palveluksessamme tarjoaa tilaisuuden liittyä 22 000 työntekijän yhteisöön ja kulttuuriin, jossa olemme sitoutuneet toimimaan yhteisten lupaustemme mukaisesti: Team Up, Own It ja Be Open. Olemme yhdessä muuttamassa Danske Bankia paremmaksi pankiksi niin asiakkaillemme, työntekijöillemme kuin meitä ympäröiville yhteiskunnillekin.