DigiOps Sr Advisor, Global Business Transformation

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This is a Hybrid position with 3 days a week on-site. We have the flexibility of hiring this role in either Buffalo- NY OR Irvine-CA

Ingram Micro Inc is on its digital journey to become a Technology company in IT Distribution. The scope of Business Transformation is broad, cross functional and throughout all levels of the organization and requires defining priority opportunities with high level of organizational impact within manageable levels of investments that generate an optimal return. This will include being able to transform the business model through the digital platform and operational lever initiatives and enable a “perform and transform” approach.

This role is part of the Digital Operations – Business Transformation Operations Office (BTO) and will support the director BTO – Operational excellence in driving execution of specific operational Levers, leading to operational excellence, process standardization, incubation of digitally enabled processes, setting up centralized digital support functions and continuous improvement. He/She can take partial or E2E ownership of O-lever initiatives to ensure transformation plans are executed and KPIs at multiple levels of the organization are implemented and monitored, thus demonstrating effective and deep transformation and process change. He/she is responsible for executing the operational excellence strategy, covering specific functional areas, working closely with local/regional/global business teams and DigiOps, and is liaison to the Change management at regional and local level.

Key responsibilities of this role include: 

• Assist the Director BTO – Operational excellence in developing and executing a comprehensive strategy for operational transformation, in alignment with the organization's mission and goals.

• Support cross-functional teams in identifying opportunities for productivity enhancement, automation, and continuous improvement across manual offline and digital platforms activities.

• Participate in the implementation of transformative initiatives, working closely with team members to streamline processes and enhance user experiences.

• Help establish key performance indicators (KPIs) to measure the effectiveness of transformational efforts and track progress towards operational excellence goals.

• Collaborate with stakeholders at all levels to ensure buy-in and support for transformation initiatives, fostering a culture of innovation and excellence.

• Provide support and guidance to project teams, assisting with project planning, execution, and monitoring.

• Stay informed about industry trends, best practices, and emerging technologies in operational excellence and transformation, and share relevant insights with the team.

• Assist in driving a customer-centric approach to transformation, ensuring that our solutions meet or exceed customer expectations.

• Support efforts to foster a culture of continuous learning and improvement, providing training and development opportunities to team members.

• Assist the Director BTO in developing scalable solutions that position our organization for sustainable growth and operational excellence in the long term.

Qualifications and requirements:

• Bachelor's degree in business, computer science, or a related field; advanced degree preferred.

• A minimum of 12 years with exposure to operational excellence principles, continuous business process improvement and methodologies. Building global processes. OR, 8 years of experience with an advanced degree.

• Consulting experience preferred but not required.

• Experience driving productivity and processing mining is preferred but not required.

• Strong analytical skills, with the ability to interpret data and metrics to inform decision-making.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with global cross-functional teams.

• Detail-ori