Application Services Engineer - XPRF - Remote

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Siemens Healthineers Education and Workforce Solutions organization has overall responsibility for providing Applications support for Siemens XPRF Imaging platform for our Customer Call Center. In this role you will answer customer/colleague calls and provide live support to assist/guide persons through how to use/address issues on the entire RF equipment platform.  This role will further require the ability to trouble shoot, multitask, collaborate, listen and be self-motivated while representing Siemens Education & Workforce Solutions in a professional manner.

Key Responsibilities

• applications and solutions to the optimum extent

• Provides comprehensive training for using applications and solution focused on specific customer questions

• Acts as an interface between customer and provider of application to solve customer problems and enhance the application with new features

• Submit and follow up on PPI and or PSI incidents

• Must be flexible to cover the standard shift 8:00am – 8:00pm EST and willing to adjust work shift as needed

• Comply with all processes required for documentation of all interactions with customers utilizing SAP and PEAK for escalations to HSC team

• Work closely with HSC team to resolve escalated issues and provide feedback and updates to customers

• Work closely with local and regional service team providing applications support during service visits, remote assistance or system maintenance and upgrades

• Able to support VILT topics/events if needed

• In time response to all customer issues providing positive impact on operational metrics such as the Live Answer Rate and Remote Resolution Time

• Flexible to support Field Application and the Field Service team to assist in hosting onsite applications training or system configuration as needed

• Complete all online E-Learning courses on time

• Document new procedures and known problem fixes in Service Knowledge Base/SKB

Success Measurements

• Demonstrates extensive knowledge in field of specialization or multiple disciplines to the successful completion of complex assignments.

• Successfully serves as point of authority and/or source of technical/scientific knowledge for area of expertise.

• Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.

Education / Knowledge / Experience

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas

• Well-rounded knowledge of multiple systems and types of exams for their modality (must be able to support at least 70% of current product line and use as defined on the Clinical Education Specialist Skills Matrix).  No major product training gaps

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The annual base pay for this position is:

Min $86,700 - Max $130,000

Factors which may affect starting pay within this range may include geography/market, skills, education, expe