Director, Product Management - Loss Forecasting/ Allowance for Credit Losses

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Director, Product Management, you will lead a team to design, implement and maintain an infrastructure in support of Allowance for Credit Losses, Credit Risk Stress Testing, and Credit Loss Forecasting.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is available for this position.

What you'll do:

• Responsible for communicating and promoting the product value proposition to Distribution organization.
• Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).
• Develops new product or sales offerings and enhanced features/services to existing product or sales offerings utilizing Agile methodologies to deliver innovative solutions.
• Leads research, analysis and evaluates performance metrics to drive recommendations for market opportunities or product enhancements.
• Leverages resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.
• Partners with appropriate stakeholders to develop communications for product and pricing strategies to key stakeholders and committees within the respective Function, Line of Business, and across the association.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Interprets performance results to inform product or sales forecast and planning.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
• 8 years of relevant industry experience in Financial Services including direct experience implementing forecasting infrastructure.
• 4 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).
• 3 years of direct team lead or management experience.
• Experience developing product strategies, product plans and product roadmaps.
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
• Knowledge and application of Product Development Life Cycle (PDLC).
• Experience leading an agile product development process, managing multiple products simultaneously.
• Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.
• Proven knowledge of relevant laws, rules and regulations, such as mentorship and requirements associated with OCC Heightened Standards.
• Working knowledge of current analytical coding languages such as Python, SAS, or SQL.

What sets you apart:

• Experience designing, building, maintaining, and implementing a forecasting infrastructure in support of Allowance for Credit Losses, Credit Risk Stress Testing, and Credit Loss Forecasting.
• Deep understanding of Data and Statistical Model Implementation infrastructure.
• Experience crafting business requirements by closely working with business stakeholders and technical delivery teams to build effective solutions.
• Experience addressing senior management-level audiences and committees with ability to quickly summarize and communicate topics to a non-technical audience.
• In-depth knowledge of risk frameworks, including risk governance; risk strategy; ris