Audio Visual Technician- Senior

Under limited supervision, responsible for coordinating the planning, maintenance and implementation of classroom technology in accordance with established standards by ensuring the performance/operation of multimedia audiovisual equipment in a classroom/conference setting. Provides continual review and improvement of systems performance and services for the Institution. Leads or mentors lower level team members.

• Proactively reviews systems performance. 
• Develops programs for training faculty and staff, ensuring timely implementation of technology tools and resources. 
• Facilitates developmental opportunities for end users. 
• Reviews and recommends new procedures for classroom technology, functionality, upgrades, control system programming and debugging. 
• Maintains responsible use of hardware, software, peripheral equipment, tools and test equipment. 
• Installs services and supports classroom equipment/systems. Continually reviews improvement of system operations practices and develops relevant technical procedure documentation. 
• Installs, services and supports classroom equipment/systems. 
• Provides immediate response to problems and emergencies affecting normal operations. 
• Provides support and problem resolution for classroom technology systems, technical operations, and resources. 
• Works closely with others within Information Management Services (IMS) and appropriate external vendor(s) to ensure efficient functionality of resources. 
• Provides technical server support and troubleshooting of classroom control and monitoring systems. 
• Provides general supervision on designated projects and serves as project manager for both small and large projects. 
• Serves as a project team leader for services and initiatives to include planning, development, testing, and implementation. 
• Performs all other duties as assigned.

• Knowledge of current computing, networking and communications systems and ability to perform effectively with an understanding of institutional policies and activities. 
• Ability to install, maintain, troubleshoot and repair enhanced classroom audiovisual systems and interactive video conference (IVC) room systems and complete complex technical projects. 
• Demonstrated ability to organize, prioritize and coordinate work within schedule constraints and handle emergent requirements in a timely manner. 
• A solid customer service acumen and interpersonal skills to effectively work with both internal and external customers and respond to requests in a timely and respectful manner. 
• Ability to learn new technologies and work with teams to provide input on improvements to existing processes and systems. 
• Ability to work on projects or work groups, creating a collaborative and respectful team environment and improving workflows. 
• Proven ability to work across departments, quickly establishing rapport with academic and administrative personnel.

EDUCATION:

• High School diploma or GED is required.

EXPERIENCE:

• Five (5) years of directly related experience is required. 
• Integration experience, pre-wire installation, and knowledge working with Crestron and/or Q-sys is highly preferred.

 

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits. 
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. 
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist. 
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates. 
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retireme