Executive Director, Commercial Operation Strategy & Chief of Staff

Overview

Who We Are:

 

At Dendreon, we’re transforming the battle against cancer with personalized immunotherapy. Our flagship product, PROVENGE® (sipuleucel-T), was the first FDA-approved immunotherapy for metastatic castrate-resistant prostate cancer, utilizing a patient’s own immune cells to fight the disease.

 

If you’re driven by the opportunity to make a meaningful impact on cancer patients' lives, we invite you to join our team. With Immunotherapy Manufacturing Facilities in Seal Beach, CA, and Union City, GA, a strong Research & Development group in Seattle, WA, and a highly skilled Commercial team across the nation, Dendreon is at the forefront of cancer treatment innovation.

 

Core Values:

 

• Put Patients First: Every day is an opportunity to improve the lives of those living with cancer.
• Act with Integrity: We commit to transparency, honesty, and always doing what’s right.
• Build Trust: Trust is earned through candid, open communication and a collaborative approach.
• Raise the Bar: We embrace continuous improvement and innovation, always striving to elevate our people. 
• Drive Results: We are accountable to each other and deliver success together.

 

Position Summary:

 

The Executive Director, Commercial Operations, Strategy, Chief of Staff will build and lead an integrated Customer Engagement Ecosystem (CEE) that connects people, process, data, technology, analytics, and governance to drive scalable commercial performance. This role owns the operating model and enabling functions across Commercial Operations, Field Effectiveness, Marketing Operations, Medical Affairs Operations, Market Access Operations, Trade and Channel Operations, and Patient Operations, ensuring measurable growth, execution excellence, and a high-quality customer and patient experience in a compliant manner.  The role will also function as Chief of Staff to the CCO, supporting executive leadership cadence, strategic initiatives, and cross-functional alignment.

Responsibilities

Commercial Operations:

 

       CEE Operating Model, Governance, and Commercial Transformation Office

• Design and continuously optimize the CEE operating model linking strategy to execution across Sales, Marketing, Market Access, Medical, Patient Operations, IT/Data, Finance, Legal/Compliance, and Supply/Operations.
• Establish governance, decision rights, and operating rhythms (weekly/monthly/quarterly) to drive alignment, accountability, and speed.
• Lead an enterprise Commercial PMO / Transformation Office to manage the portfolio of initiatives, including technology roadmap, data/MDM, omnichannel, HUB operations, training, vendor transitions, process redesign, business cases, prioritization, dependency management, change control, and value realization.

       QBR Ownership and Enterprise Performance Management

• Own and chair QBRs across commercial performance, including Sales, Market Access, Patient Operations/HUB, Marketing Operations, Medical Affairs Operations, Trade/Channel, and key vendor partners.
• Operate a “single source of truth” performance system with standard definitions, dashboards, KPI hierarchy, variance analysis, root-cause diagnostics, corrective actions, and executive-ready narratives.
• Ensure QBR outputs feed annual and quarterly planning, investment governance, and roadmap prioritization.

Advanced Commercial Analytics, Forecasting, Scenario Planning

• Own commercial forecasting and scenario planning in partnership with Finance and cross-functional leaders, connecting forecasts to capacity planning and execution.
• Build analytics across performance, leakage, funnel conversion, and operational drivers, including access, HUB, specialty pharmacy, and channel signals.
• Institutionalize an insights-to-action cadence so analytics consistently translate into execution changes and investment decisions.

Enterprise Data, Identity, MDM, and the Commercial Data Warehouse/Lakehouse

• Own the commercial data strategy, including data domains, definitions, stewardship, quality, lineage, and governance.
• Build and operate the commercial data warehouse/lakehouse powering dashboards, segmentation, forecasting, and operational monitoring.
• Serve as the enterprise data integrator across CRM, digital marketing, payer/access, specialty pharmacy, HUB/call center operations, and customer master data.
• Own HCP/HCO identity resolution and hierarchy management.