Customer Service Field Team Manager
CHEPAbout the role
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Our company is committed to fostering a workplace where every individual feels respected, valued, and empowered to contribute their unique perspectives and talent. We believe that diversity drives innovation and success, that's why CHEP Poland is composed of around 60% women and people from countries all around the world.
Your day-to-day activities:
Develop and implement best-in-class Account Management at European and the National Largest customers to ensure a high level of customer satisfaction and growth of the business according to budget targets as well as 5- year strategy.
Supervise the implementation of the strategy for business growth with Large National and European Accounts. Develop the team to high performing standard, driven by KPIs and company culture to keep high standards of customers service and build CHEP competitive advantage
- Work with Senior Customer service Manager/ Customer Service National Accounts
- Manager/ Head of Departments/ External stakeholders on identifying high value/initiatives that are critical to development of CHEP’s customer value
- Growth and defend business with Large National and EKA Accounts in Poland
- Develop and implement best in class Account Management at EKA and National Largest customers to ensure high level of customer satisfaction and growth of the business according to budget targets as well as 5- year strategy
- Build and review Sales Funnel, provide business cases and monitor the negotiation processes to ensure revenue growth and profit improvement
- Supervise the implementation of the strategy for business growth with Large National and EKA Accounts in Poland
- Collaborate with the Field Team Managers to identify improvement programs and to achieve commercial department targets
- Work with key partners in the development, planning and implementation of initiatives
Who we are looking for?
- Min. 5 years working in a customer-facing role in FMCG or Supply Chain environment within a European customer base
- Proven track of records in sales/complex account management, customer growth, strategic management, and leadership role
- Successful motivated and developed teams and team members
- Worked in a matrix structure
- Understanding and management of complex internal and external processes
- Worked with financial measures and KPIs
- Project Management experience with a proven track of successfully delivered projects
- Fluent in Polish and English
We do care about our employees, CHEP has been listed as a Top Employer in Poland as well as listed as a Global Top Employer among 15 other companies. Our employees value the development opportunities that CHEPs provide them with, being able to work on global projects, shadow other departments, and mentor one another. All of that is in a nice and friendly environment that we want you to feel from the beginning of your adventure with us. This year we are in the #3rd place among the most sustainable companies in the world!
What do we offer:
- Ability to develop your skills and understanding of business in a worldwide logistics company
- Participat
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