Lead Security Issue Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Security Issue Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mission First, People Always

Corporate Security is responsible for keeping Mastercard safe and secure from cyber and physical threats. We are a highly effective team protecting a major component of global payments infrastructure. Our Security Risk and Control Operations team is at the forefront of this effort in the “1st Line of Defense,” coordinating efforts across Corporate Security, enterprise risk management, and market-facing technology owners to assess risks, implement controls to mitigate them, and provide assurance to regulators and stakeholders that Mastercard is best-in-class in information security.

We are seeking a Lead Security Issue Manager to play a critical role on this team by driving documented shortfalls in security controls to resolution. You will apply your practical knowledge of technical controls and leverage data visualization tools to identify issues requiring the attention of asset owners and senior managers, and you will facilitate the disposition of issues in a workflow involving multiple stakeholders.

In this position, you will:

• Perform quality control over new issues submitted into the issues management system
• Engage with control owners, technology owners, and security engineers to drive actions that move issues to resolution
• Enforce corporate standards on issue and policy exception management
• Use data insights to identify issues requiring escalation to senior managers and coordinate the generation of associated agendas and materials
• Develop and deliver executive-level updates on the status of security issues and enterprise-wide trends
• Compose responses to regulators and auditors on queries regarding security issues
• Maintain documentation of issue management and analysis procedures

The ideal candidate for this position should be:

• Professionally certified in information security or a closely related vocation
• Experienced in handling information security issues arising from compliance reviews, control testing, and audits
• Knowledgeable of the general design and implementation of information security controls
• Literate in one or more cyber security frameworks, such as NIST CSF, ISO 27001, or the Cyber Risk Institute profile
• Adept at recognizing control shortfalls with the most significant risk implications for the business
• Familiar with RSA Archer or similar governance, risk, and compliance (GRC) tools
• Proficient in using Domo, Tableau, Power BI, or similar data visualization tools to make sense of large volumes of data and using those insights to build executive-level products
• Insightful in developing and reporting metrics that drive decisions
• Comfortable working with a wide range of stakeholders in the business, including senior executives, product owners, and information security engineers

This position aligns with National Initiative for Cybersecurity Education (NICE) competency proficiency levels of advanced to expert in the following areas:

• Data Management
• Legal, Government, and Jurisprudence
• Risk Management

This Mastercard role shares Knowledge, Skills, and Abilities (KSAs) with the following related NICE work roles:

• Security Control Assessor
• Security Architect
• Information Systems Security