Financial Counselor

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.   About the opportunity:

Under the direction of the Manager, Financial Counseling, this role administers the Patient Financial Assistance policy. Activities include screening patients with and without insurance to determine financial means and assisting patients with obtaining financial sponsorship from external agencies and charitable programs when financial needs indicate. This position reviews applications for Financial Assistance, maintains monthly data reports, and arranges payment according to Vail Health guidelines. This role also acts as a mentor and trains new financial counselors.

What you will do:

• Following the Patient Financial Assistance Policy and the Hospital Discounted Care Bill, screens patients to determine eligibility. 
• Refers patients to other government, county, and charitable programs as appropriate. 
• Remains current on all programs available. 
• Obtains and verifies patient financial information using the Financial Assistance Application form. 
• Communicates in accordance with policy to patients whose applications are incomplete. 
• Approves applications for up to the defined amounts, works with the Director of Patient Financial Services to approve additional amounts, and works with the Chief Executive Officer or Chief Financial Officer for approval above the defined maximum.
• Works with leadership to maintain monthly data including number of applications for financial assistance received, number of individuals granted financial assistance, number of appeals received, and percentage of appeals reviewed with a reversed decision. 
• Keeps up to date with State Requirements related to the State of Colorado Required Charity Care and updates internal files accordingly. 
• Attends regulatory required State Trainings, related to Hospital Discounted Care. 
• Determines financial responsibility of patients. 
• Assists patients/representative with education on payment plans. 
• Counsels patients who cannot pay according to Vail Health payment schedule. Trains and mentors new hires on policies, procedures, and protocol.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

  What you will need:   Experience:

•  2 years of financial counseling experience in a hospital or financial institution or equivalent experience, required.
• Previous hospital admissions or patient accounts office experience, preferred.
• Bilingual in English and Spanish, preferred.

License(s) and Certification(s):

• HBI Financial Counseling Certification, required

Must have working knowledge of the English language, including reading, writing, and speaking English.   Education:

• N/A

The posted salary range for this position applies to Colorado and may be adjusted based on geographic location. Vail Health considers a variety of factors in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demand and other business and organizational needs. 

 

 

 

 

 

Benefits at Vail Health (Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance